Hotel Ticketing Services Associate (Vacation Planner)

Universal Orlando • Orlando, FL

30d • Onsite

About The Position

Destination Universal Vacation Planners are responsible for providing exemplary service by working independently in a high paced, guest facing, sales environment at Universal's On-Site and Partner Hotels. Responsible for utilizing prescribed sales techniques to sell all Universal Orlando products which include: Annual Passes, Admission Tickets, Express Pass, Dining Plans, Special Event products and Lanyards. Vacation Planners must also be familiar with 3rd party area attractions and assist guests with sales for those products at their work location. In addition, this position will require familiarity with multiple ticketing systems and guest service systems to assist guests with any ticket or Vacation Package concerns they have.

Requirements

• High school degree or GED is required.
• Working knowledge of windows office and operating system required.
• Six months to one year prior cash handling experience required.

Nice To Haves

• Technical school is preferred.
• Associate's degree (AA) is preferred.
• Experience with computer ticketing system preferred.
• One to three years in a sales position with face-to-face customer contact preferred.
• Second language is a plus, but not required.

Responsibilities

• Meet monthly sales goals including but not limited to: Total Ticket Revenue, Multi-Day and Park to Park share, Upgrade Revenue and Ancillary Product Sales.
• Process transactions within multiple systems including: Galaxy Ticketing, Universal Desktop, Open Order, Open Table, Zomato and 3rd Party Ticketing System.
• Understand and actively participate in technological communications for business critical information and relevant park and attraction information. (i.e., message boards, forum boards, etc.)
• Understands and actively participates in technological communications for business critical information and relevant park and attraction information.
• Understands and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees