Hotel Support

Pelham Hospitality•Dennis, MA

12d

About The Position

Pelham Hospitality is hiring for a Full-Time Seasonal Hotel Support! We invite you to come join a company that is dedicated to you as an individual as well as our company success! We pride ourselves on being a great place to work as well as being Cape Cod's newest premier destination. We know that our team creates a positive feeling when you walk through our doors, it's what we call "The Pelham Experience." If you would like to be part of this rapidly growing organization, we invite you to come join our hospitality team. Position Summary: The Hotel Support role assists in maintaining the overall functionality and appearance of a hotel, ensuring a comfortable and pleasant experience for guests. Hotel Support provides gracious, attentive, and friendly service to their leadership and guests, as needed, to ensure they have a satisfying and enjoyable event and stay.

Requirements

Strong attention to detail and a commitment to maintaining cleanliness and order.
Physical stamina to perform cleaning and maintenance tasks and handle heavy lifting up to 50 lbs.
Basic knowledge of cleaning equipment and maintenance tools.
Effective communication skills to interact with guests and collaborate with team members.
High school diploma or equivalent.

Nice To Haves

Previous experience in housekeeping, maintenance, or a similar role is a plus.

Responsibilities

Event set up and breakdown, including chairs, tables, décor, etc.
Assist the housekeeping team in public area cleaning including event spaces.
Assist Housekeeping in hotel guest rooms including stripping rooms, trash removal, linen removal, etc.
Respond to guest requests in a friendly and timely manner.
Communicate effectively with all departments with a willingness to pitch in to all areas of the operation.
Offer guests assistance with luggage.
Perform routine cleaning tasks in guest rooms, public areas, and back-of-house spaces to maintain cleanliness and hygiene standards.
Make beds, replace linens, and replenish amenities in guest rooms.
Assist maintenance staff with basic repairs and upkeep tasks, such as changing light bulbs, fixing minor plumbing issues, and repairing furniture.
Report maintenance issues and equipment malfunctions to the appropriate department.
Provide assistance to guests, such as delivering extra towels or amenities to rooms, addressing basic inquiries, and helping with luggage.
Assist with setting up meeting rooms, event spaces, and banquet areas for various functions and gatherings.
Transport equipment, furniture, and supplies to different areas of the hotel.
Help guests with luggage handling during check-in and check-out, as well as storing luggage for guests as needed.
Maintain the cleanliness of common areas, such as lobbies, corridors, elevators, and restrooms.
Vacuum, sweep, mop, and perform other cleaning tasks to keep public spaces tidy.
Work cooperatively with other hotel departments, including housekeeping, maintenance, front desk, and event staff, to ensure seamless operations.
Performs other duties as assigned.