Hotel Supervisor (Hilton Garden Inn, Horseshoe)
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About The Position
The position involves supervising Front Desk, Transportation, Housekeeping, Laundry, and Food & Beverage services during assigned shifts to create a differentiated service experience and ensure optimum performance. The role requires providing excellent service to guests in a prompt, friendly, and courteous manner, building guest relations through visibility, soliciting feedback, and resolving complaints professionally. The supervisor must ensure that the hotel meets Hilton operation brand standards and execute arrangements for Casino and VIP guests, including greeting, pre-registration, baggage handling, and VIP guest service treatment. Achieving desired results in all areas of responsibility through staff development and training programs is essential, along with monitoring results through inspection and analysis. The supervisor is accountable for day-to-day operations, including hiring, training, and developing employees, scheduling work to meet business demands, and ensuring compliance with company expectations and safety policies. The role also involves acting as a role model and presenting oneself as a credit to the company.
