Hotel Server

BBL Hospitality • City of Albany, NY

1d • Onsite

About The Position

The Hotel Server will provide friendly, responsive service to create an exceptional dining experience for all guests. The primary objective is to ensure guests have a marvelous time, encouraging them to return again and again.

Requirements

• Be able to communicate and understand the predominant language(s) of our guests.
• Must have a basic knowledge of dining room and service procedures and functions.
• Possess basic math skills.
• Have the ability to handle money.
• Operate a point-of-sale system.
• Be able to work in a standing position for long periods of time (up to 5 hours).
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds.

Responsibilities

• Welcome and greet guests.
• Make all our guests feel comfortable and let them know you’re there to personally take care of them.
• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain clean service areas.
• Monitor and observe guests dining experience.
• Ensure guests are satisfied with the food and service.
• Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
• Be ready and willing to assist fellow servers as situations arise.
• Be ready and willing to assist busperson with clearing and resetting tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.

Benefits

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
• Associate Travel Program Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees