Hotel Security Overnight

Omni Louisville Hotel • Louisville, KY

244d

About The Position

This position ensures that all hotel guests, associates, and hotel property are maintained in a safe and secure environment. The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city's heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel's Speakeasy and bowling alley.

Requirements

• Minimum one year security/loss prevention experience and/or customer services role with consistent guest interaction and guest resolution responsibilities.
• Must be First Aid and CPR certified and/or willingness to receive such training.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery and problem-solving skills.
• Ability to input information accurately and efficiently into a computer systems (intermediate computer skills with proficiency in Internet Explorer and Microsoft Office).
• Must be able to reach various areas of the hotel at a rapid pace if necessary.
• Strong verbal and written communication skills, with the ability to complete incident reports and participate in investigations.
• Maintain confidentiality and exercise sound judgment when handling sensitive matters.
• Must be able to work a variety of shifts, including weekends and holidays.
• Must be available to work Thursday-Monday: 10:30 PM-7:00 AM.
• Must be able to work indoors/outdoors in extreme temperatures assisting with supervision of pool activity as assigned.
• Move, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Requires bending, reaching overhead, kneeling and use of stairs.
• Stand, walk, or sit for an extended period or for an entire work shift.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security, and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors, and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, key log, and employee/guest interactions.
• Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through the heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Assist with supervision of pool area, being able to work in all weather conditions, indoors and outdoors.
• Understand all emergency procedures.
• Perform other duties as assigned by LP and Rooms Division Management.

What This Job Offers

• Industry: Administrative and Support Services