Hotel Security Officer

Crestview Management • Indianapolis, IN

7d • Onsite

About The Position

As a Loss Prevention / Security Officer at Hyatt Regency Indianapolis, you will be responsible for maintaining a safe and secure environment for our guests, colleagues, and property. You will play a vital role in upholding safety protocols, responding to emergencies, and delivering exceptional customer service. This is a dynamic role that requires vigilance, strong problem-solving skills, and a professional demeanor.

Requirements

• High School Diploma or GED required.
• Strong communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
• Basic computer skills for monitoring security systems and writing reports.
• Excellent problem-solving abilities and a calm, professional demeanor in high-pressure situations.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.
• Ability to stand, walk, and patrol the property for extended periods.
• Must be able to lift, pull, and push materials or equipment up to 50 pounds.
• Comfortable responding to emergencies, including physical confrontations or assisting in evacuations, if necessary.
• Ability to work in varying conditions, such as during inclement weather or within tight spaces (e.g., stairwells or maintenance areas).
• Ensure adherence to all safety procedures, including wearing necessary personal protective equipment (PPE) and following OSHA guidelines.

Nice To Haves

• Prior experience in security or law enforcement preferred, but not required; we are willing to train motivated individuals.
• CPR and First Aid certification are a plus (or willing to obtain).

Responsibilities

• Maintain a visible and approachable presence in high-traffic areas, monitoring guest activities and ensuring safety.
• Conduct regular foot patrols of the property, inspecting for any safety hazards or unusual activities.
• Respond promptly to emergencies, including medical incidents, fire alarms, and disturbances, acting as a First Responder when needed.
• Investigate and document security incidents, accidents, and suspicious behavior through detailed written reports.
• Enforce property rules, including trespassing laws, and manage potentially disruptive situations with tact and professionalism.
• Assist with lost and found inquiries, ensuring accurate documentation and retrieval processes.
• Provide assistance and direction to guests and colleagues in need, demonstrating excellent customer service.
• Collaborate with local law enforcement or emergency services when required.
• Monitor security camera footage and alarm systems, identifying potential risks or breaches.
• Support other departments in ensuring safety during events, conferences, or peak hotel periods.

Benefits

• We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, paid vacation, paid holidays, paid sick days, free hotel rooms and hotel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED