Hotel Sales Coordinator

Marriott International • Middleton, WI

290d

About The Position

The primary purpose of the Sales Coordinator is to provide a wide range of hotel administrative support tasks that enable the property sales and event managers to focus on revenue generating activities. The Sales Coordinator is tasked with the following duties, responsibilities, and assignments: In support of the property sales team, the role will greet visitors, answer phone calls (to include customer and brand call center reservations as well as general hotel inquiries), intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence. Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers, including but not limited to making reservations at the customer's request. Maintain communication with group customers regarding the status of their group room block. This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes. Assist property managers with sales duties as needed including, but not limited to, initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments. Assist managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements as needed. Send all local Convention and Visitors Bureau (CVB) requests for proposals (RFPs) received by the hotel to the Hotel's assigned Lead Analyst for distribution per our internal protocols. Assist Catering & Events Manager (CEM) with reservation requests and building group master accounts in the brand system, as needed. Upload and maintain the group files within the sales system for all group bookings at the property level. This includes ensuring signed agreements are uploaded when all bookings are turned to definite bookings. Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces. Unless the hotel is supported by a third-party social media company, such as The Media Group (TMG), maintain all social media accounts for the hotel with a minimum of four (4) postings per month to all channels. This includes responding to all comments and reviews on social. Complete brand required Sprinklr training for social media. Participate in Sales Department meetings. Provide additional administrative assistance as directed. Any and all other work as required to complete the primary purpose of the position.

Requirements

• Minimum one (1) year of experience in customer service or clerical experience.
• High School diploma or equivalent.
• Proficient in Microsoft Office.

Nice To Haves

• Prior hotel sales office experience, particularly in a fast-paced environment.
• Bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major.
• Experience with Sales System (Delphi.fdc or CI/TY) and the brand's PMS (OnQ, Opera, etc.).

Responsibilities

• Greet visitors and answer phone calls including customer and brand call center reservations.
• Intake and process incoming lead information.
• Handle reservation requests and research group billing inquiries.
• Gather data, compile reports, maintain files, and prepare correspondence.
• Interact with group, catering, and business travel customers to assist with reservations.
• Maintain communication with group customers regarding their room block status.
• Assist property managers with sales duties including billing inquiries and commission payments.
• Assist managers with RFP responses, proposals, contracts, and meeting arrangements.
• Send local CVB requests for proposals to the assigned Lead Analyst.
• Assist Catering & Events Manager with reservation requests and building group master accounts.
• Upload and maintain group files within the sales system.
• Maintain inventory and create printed and electronic collateral.
• Maintain all social media accounts for the hotel with a minimum of four postings per month.
• Complete brand required Sprinklr training for social media.
• Participate in Sales Department meetings.
• Provide additional administrative assistance as directed.

Benefits

• Daily Pay - Get paid when you need it.
• Exclusive Travel Discounts - Save big at Marriott and Hilton properties.
• 401k Plans - Invest in your future.
• Comprehensive Medical Insurance - Your health matters to us.
• Additional Property-Specific Perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED