Hotel Room Attendant

Spokane Tribe Resort & CasinoAirway Heights, WA
7d

About The Position

This position is responsible for cleaning guest rooms, restocking supplies and replacing dirty linens with clean items; self-inspecting rooms and making certain that all work meets cleanliness standards. This position will emulate a positive, upbeat, and hospitable demeanor in order to deliver outstanding and rewarding experiences.

Requirements

  • Must have the ability to adapt to different situations and change in work processes to accommodate guest needs.
  • Demonstrate the ability to take constructive feedback.
  • Good communication skills both written and verbal. Read, write, and speak English with general working fluency.
  • Demonstrate excellent listening skills to ensure meeting guests' needs.
  • Knowledge of, and willingness to learn, new cleaning methods.
  • Excellent guest service skills, reliability, organizational skills, integrity, and honesty as well as high energy levels.
  • Interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Must be at least eighteen (18) years of age.
  • Excellent time management and organizational skills.
  • Detail oriented.
  • Schedule flexibility, must be willing and able to work all shifts, nights, overnights, weekends and holidays.
  • Obtain and maintain a valid Gaming license.

Nice To Haves

  • Prior hotel housekeeping experience, preferred.

Responsibilities

  • Cleaning guest rooms including but not limited to dusting, polishing, sanitizing, vacuuming, mopping, and disposing of trash and waste.
  • Making beds, changing, and restocking linens
  • Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, and wet bar/kitchen.
  • Follow procedures set by hotel management for proper entry into guest rooms and ensuring vacancy before entering.
  • Proper handling of Bio-Hazzard material according to department procedures.
  • Attend all Bio-Hazzard training and certification.
  • Fix any room issues discovered during the cleaning process. Ensure room issues are always resolved before the room is changed to vacant inspected. Follow-up as necessary with other teams/departments including Maintenance and Preventive Maintenance teams to ensure room issues are resolved.
  • Find resolution to problems, if possible, before passing them on to supervision or management.
  • Maintain compliance with Lost and Found items handling according to current SOPs.
  • Inspect and turn mattresses regularly.
  • Store all dirty laundry in line with company policy.
  • Check all appliances in rooms are in working order.
  • Realign furniture and amenities according to the prescribed layout.
  • Respond to guest queries and requests.
  • Respond to calls for housekeeping problems such as spills, and broken glasses.
  • Deliver any requested housekeeping items to guest rooms.
  • Remove room service items.
  • Organize and restock the cart at the end of the shift.
  • Ensure confidentiality and security of guest rooms.
  • Follow all company and applicable regulatory safety and security procedures.
  • Report any maintenance issues or safety hazards.
  • Observe and report damage of hotel property.
  • Perform all other duties as assigned.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service