Hotel Room Attendant

Nobu Hotel Atlanta•Atlanta, GA

About The Position

NOBU Hotel Atlanta, the state-of-the-art addition to the world-renowned NOBU Hospitality brand, is currently seeking a highly motivated professional to join our team as a Room Attendant. In this role following the Nobu, philosophies you will clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. You will be responsible for reporting any maintenance deficiencies and handling guest requests or complaints while ensuring the confidentiality and security of all guest rooms. We are looking for people with positive attitudes and exceptional communication skills who can work a flexible schedule that accommodates the needs of the business. Essential Functions Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. Transport cart with cleaning supplies, amenities, and linens to assigned guest room and position securely. Service assigned guest rooms. Other duties as assigned.

Requirements

Highschool diploma or equivalent
One or more years’ experience in a service industry, preferably in the hospitality industry.
Computer and technical skills
Experience with Opera Cloud, Hotsos helpful
Organized with attention to detail
Excellent communication and interpersonal skills
Positive attitude and ability to collaborate with team
Ability to operate with high level of confidentiality
Ability to lift up to 50lbs and stand for long periods of time
Work schedules vary depending on the needs of the business

Responsibilities

Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness
Report any maintenance deficiencies
Handle guest requests or complaints
Ensure the confidentiality and security of all guest rooms
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
Maintain complete knowledge of correct maintenance and use of equipment
Use equipment only as intended
Anticipate guests’ needs, respond promptly, and acknowledge all guests
Transport cart with cleaning supplies, amenities, and linens to assigned guest room and position securely
Service assigned guest rooms
Other duties as assigned