Hotel Room Attendant / Housekeeper

Home2Suites•Philadelphia, PA

7h•Onsite

About The Position

Wurzak Hotel Group is looking for an experienced Housekeeper to support Housekeeping Department at our gorgeous property, HOME2 Suites Philadelphia Convention Center. This position will be responsible for ensuring the quality service, guest satisfaction and safety. Clean guest rooms in safe and efficient compliance with policies and procedures and brand standards. We are looking for someone with personality, experience, and drive to contribute to the continued success of this luxury property. SHIFT TIMES: Monday through Friday - shift times are 8am to 4:30pm / Saturday and Sunday - shift times are 9am to 5:30pm. Must have OPEN AVAILABILITY, especially weekends. General Requirements Clean and inspect guest rooms, public areas and back of the house. Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations. Ensure proper use of cleaning equipment and supplies. Ensure maintenance problems are promptly reported to Engineering through proper channels. Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and respond to inquiries regarding lost items. On time and at work when scheduled and in proper uniform. Attend department meetings as scheduled. Consistent professional and positive attitude and actions when communicating with guests and associates. Perform special projects and other responsibilities as assigned. Consistent professional and positive attitude and actions when communicating with guests and associates. Ensure maintenance problems are promptly reported through proper channels. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Respond to guest requests, concerns and problems to ensure guest satisfaction. Check with manager/supervisor before leaving work area for any reason. On time and at work when scheduled, and in proper uniform. Comply with all company policies and procedures. Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken. Any other tasks/duties as requested by management.

Requirements

High school education or equivalent experience.
One or more continuous year’s hotel cleaning or commercial experience.
Must have OPEN AVAILABILITY, especially weekends.

Nice To Haves

Familiarity with hospitality industry practices preferred.

Responsibilities

Clean and inspect guest rooms, public areas and back of the house.
Ensure compliance with proper cleaning techniques, procedures, brand standards and regulations.
Ensure proper use of cleaning equipment and supplies.
Ensure maintenance problems are promptly reported to Engineering through proper channels.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Log items into the Lost and Found and respond to inquiries regarding lost items.
On time and at work when scheduled and in proper uniform.
Attend department meetings as scheduled.
Consistent professional and positive attitude and actions when communicating with guests and associates.
Perform special projects and other responsibilities as assigned.
Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
Check with manager/supervisor before leaving work area for any reason.
Comply with all company policies and procedures.
Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
Any other tasks/duties as requested by management.