Hotel Reservations Agent - Witham Family Hotels

Witham Family Hotels•Bar Harbor, ME

9d•$18•Onsite

About The Position

Are you a customer-focused, detail-oriented professional looking for a rewarding seasonal opportunity in beautiful Bar Harbor, Maine? Witham Family Hotels is seeking a Full-Time Seasonal Hotel Reservations Agent to join our dynamic Central Reservations Team. In this important role, you’ll assist guests by answering questions, booking and modifying reservations, and delivering a seamless, friendly booking experience across multiple properties. If you enjoy working in a fast-paced, guest-first environment and thrive as part of a collaborative team, we’d love to hear from you! You’ll support reservations for the following properties: Atlantic Oceanside Hotel & Event Center Bar Harbor Motel Acadia Inn Bar Harbor Grand Hotel Bar Harbor Villager Motel Bayview Hotel At Witham Family Hotels, we are dedicated to creating unforgettable experiences for our guests while fostering a family-like environment for our team. Proudly recognized as one of the Best Places to Work in Maine since 2022, we uphold our core values of kindness, respect, inclusion, empowerment, excellence, integrity, and family. We are an equal opportunity employer, and we believe our strength lies in our differences.

Requirements

Previous hospitality, reservations, or customer service experience preferred, but not required
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Comfortable using computers and learning reservation systems
Positive, team-oriented attitude
Reliable and flexible with scheduling

Responsibilities

Answer incoming guest calls and emails regarding availability, rates, and property details
Accurately book and modify reservations in the system
Deliver exceptional customer service by handling inquiries and special requests professionally
Collaborate with front desk teams to ensure reservation accuracy
Stay informed about property promotions, policies, and local events
Process payments, cancellations, and booking adjustments
Manage group reservations and unique booking needs efficiently
Address and follow up on guest concerns promptly
Perform other duties as needed

Benefits

Paid Personal Leave (PPL): Earn 1 hour for every 40 hours worked during the calendar year
Teladoc Virtual Care: Access medical experts 24/7 for a $30 monthly charge, with $0 copay. Family members may be added for an additional cost
Dental and Vision Insurance: Our dental plan is amazing—it’s a gem. You get up to 4 cleanings a year and more. We pay 80% of the cost. We also now offer a vision insurance plan
End of Season Bonus
Heating savings program: In partnership with Irving and Dead River—save on heating oil and propane
Core Values Program: Earn points for branded swag
Referral Bonus: Up to $1,000 per new full-time employee you refer
Discounts: Hotel stays, dining, and spa services at our properties and selected New England Inns & Resorts collection hotels
Employee Recognition Programs
Employee Assistance Program (EAP): Free and anonymous counseling services
Employee Relief Fund: Financial support for unexpected situations, mostly funded by our awesome teammates
Annual Flu Shot Clinic
Witham Family Hotels Gala: An annual event that recognizes YOU
Community Giving: The Witham Family Hotels Charitable Fund has donated over a million dollars to local organizations