Hotel Reservation Housing Manager

CONNECTIONS HOUSING•Paradise, NV

12d•$45,000 - $55,000

About The Position

Primary Responsibilities: Act as the primary point of contact for client-related matters, ensuring seamless communication and satisfaction. Thoroughly review event history to ensure accurate contract formulation for ongoing events. Master the details of hotel contracts, understanding crucial elements essential for successful event operations. Collaborate closely with hotel contacts using Passkey’s Reservation Management System to create and oversee room blocks, including individual hotel and sub-block construction and website customization. Skillfully manage hotel block inventory to ensure availability through sell-through dates and address any block pattern challenges. Conclude events by reconciling master accounts, ensuring accuracy and completeness. Foster effective collaboration with your designated Housing Coordinator to enhance guest experiences. Participate in client meetings and conference calls as required. Thrive in a fast-paced environment, delivering exceptional customer service and maintaining high productivity. Proactively anticipate and address client needs and concerns to ensure satisfaction. Demonstrate accountability by meticulously reviewing personal and team work for precision and quality. Embrace additional responsibilities as assigned. Technology & Accuracy Expectations This position requires daily work in multiple systems, including Passkey and proprietary internal software. Success in this role depends on the ability to: Learn software workflows quickly with minimal repetition Follow written procedures and apply training accurately Maintain high attention to detail with room blocks, inventory, deadlines, and communications Self-review work and catch errors before they impact clients, hotels, or guests Stay organized while working across multiple screens, browser tabs, and tools

Requirements

Hotel or Group Reservations, Group sales, Convention or Event Services experience preferred.
Project management experience including: Proven ability to learn new software platforms quickly and apply training confidently.
Proficiency with basic computer programming, including the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Strong attention to detail and data accuracy with a consistent habit of self-checking work.
Ability to manage multiple priorities and system workflows without repeated errors.
Ability to solve practical problems and deal with a variety of variables in situations
Ability to develop reports and business correspondence in a professional manner
Ability to effectively present information and respond to questions from the sales and event operations as well as clients, customers and the general public.
Dependable, self-motivated, professional person who works independently with variety of people.

Nice To Haves

Experience with Passkey, Reglink/GroupMAX, registration or property management systems a plus.
Some travel may be required.

Responsibilities

Act as the primary point of contact for client-related matters, ensuring seamless communication and satisfaction.
Thoroughly review event history to ensure accurate contract formulation for ongoing events.
Master the details of hotel contracts, understanding crucial elements essential for successful event operations.
Collaborate closely with hotel contacts using Passkey’s Reservation Management System to create and oversee room blocks, including individual hotel and sub-block construction and website customization.
Skillfully manage hotel block inventory to ensure availability through sell-through dates and address any block pattern challenges.
Conclude events by reconciling master accounts, ensuring accuracy and completeness.
Foster effective collaboration with your designated Housing Coordinator to enhance guest experiences.
Participate in client meetings and conference calls as required.
Thrive in a fast-paced environment, delivering exceptional customer service and maintaining high productivity.
Proactively anticipate and address client needs and concerns to ensure satisfaction.
Demonstrate accountability by meticulously reviewing personal and team work for precision and quality.
Embrace additional responsibilities as assigned.