Hotel Overnight Front Desk Associate - Part Time

LEGOLAND Parks•Winter Haven, FL

20h•$15

About The Position

Ready to build unforgettable family memories? At LEGOLAND® Hotel, our Front Office Desk Associates are the first friendly faces guests meet and the heart of the hotel experience. In this role, you’ll deliver outstanding guest service, manage check-ins and check-outs, handle transactions accurately, and keep communication flowing between guests and hotel teams. Your energy, positivity, and attention to detail will help create stays that are fun, seamless, and memorable. Join us and help make every visit an awesome LEGO® adventure! 🧱✨ The ideal candidate will have 3 full days of availability (both weekend days and 1 weekday), including weekends and holidays.

Requirements

Must be able to speak and write English clearly and fluently.
Must be able to work a flexible schedule including evenings, weekends and holidays.

Nice To Haves

1 year of hotel front office experience is preferred, but not necessary.
Preferred candidates will have experience working with hotel property management systems or equivalent experience.
Preferred candidates must be capable of providing excellent customer service, while maintaining a professional demeanor.
Must be able to communicate effectively with others, both verbally and written.
Preferred candidates will possess proven conflict resolution skills, along with leadership skills, to drive initiatives to improve the team and the business.
High school graduate or General Education Degree (or equivalent education and experience) is preferred.

Responsibilities

Welcome all guests into the resort with a genuinely warm welcome.
Ability to deliver a dynamic guest service experience by assisting guests with checking in/out, requests, complaints and concerns.
Works effectively in a team environment.
Checking guests in and out of the resort, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Maintain and improve the quality of guest service.
Process all payments in accordance with established hotel policies.
Provide information and assistance to all guests and visitors.
Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.
Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through the PBX.
Assist guest services, safety services, housekeeping and engineering teams with accommodating guest requests.
Must be able to multi-task and prioritize departmental functions to meet deadlines.
Assist in maintaining a professional and fun place for our guests which will help with guest retention.
Maintains and controls safe while on duty, keeping detailed records of all transactions.
Ensuring the hotel is receiving proper credit and payments for guest stays.
Ensuring shift is balanced with the PMS.