Hotel Operations Supervisor (Horseshoe Bossier) Full Time

About the position

The position involves supervising the daily tasks of the Front Desk, Bell Desk, and Doorperson teams, ensuring high-level customer service at every interaction. The role includes resolving guest complaints, creating a positive work environment, and promoting employee input for service improvement. The supervisor is responsible for training, developing, and motivating employees to enhance retention and customer satisfaction.

Responsibilities

• Greets and welcomes customers with a smile, embodying the Caesars team spirit.
• Acts as a Hotel Management representative and customer service role model.
• Directs daily operations to ensure guest service meets Caesars standards.
• Prepares daily reports detailing hotel activities and financial results.
• Schedules staff according to business demands and reviews staffing requirements.
• Recommends personnel changes including hiring, promotions, and releases.
• Approves wage and salary adjustments within established limits.
• Provides coaching and documentation for work-related activities.
• Coordinates performance reviews for assigned personnel.
• Establishes and administers hotel department policies and procedures.
• Informs employees of program changes through daily sessions and memos.
• Handles guest complaints and inquiries promptly.
• Provides direction and training to maintain a positive work environment.
• Builds relationships with guests during their visits.
• Maintains knowledge of emergency procedures and hotel services.
• Performs other managerial duties as necessary.
• Meets attendance guidelines and complies with all policies and procedures.
• Conducts interviews, training, and selection of employees.
• Monitors legal compliance with federal, state, and gaming laws.

Requirements

• High School diploma and/or equivalency required.
• College degree preferred (Hotel or Business Management preferred).
• Minimum of two years Front Desk experience, preferably with supervisory experience.
• Ability to communicate orally and in writing in English.
• Superior customer service skills and experience in dealing with the public.
• Proficiency in Microsoft Office, Word, Outlook, Excel, and LMS/CMS systems preferred.
• Knowledge of the Shreveport/Bossier City area preferred.
• Ability to compile facts and figures.
• Excellent oral and written communication skills.
• Ability to develop and enforce Standard Operating Procedures.
• Strong interpersonal skills.
• Ability to work any day of the week and any shift.