Hotel Operations Specialist

About the position

Provide analytical and business management support to the Hotel Operations team in areas of Housekeeping, Guest Services, Laundry, Print Shop, and general hotel programs. Act as liaison with other departments and shipboard management as required by scope of projects to ensure that shipboard teams have the systems, equipment and tools available that they require.

Responsibilities

• Assist with the data collection, using pivot tables to track and maintain equipment level reports with purchase dates as required by the Hotel team.
• Assist with the review of the monthly OSO expenditures by vessel.
• Assist with the C-PAR submissions and assist the hotel team in collecting all details needed prior to submission.
• Assist Hotel Ops with the submissions of Capital Purchases in MXP or coordinate AMOS orders for fleet and follow up on delivery and payment issues.
• Assist and support the shipboard Hotel management by researching new ways to improve and organize the efficiency of workflows.
• Liaise between Hotel Operations and the shipboard heads of department for polling, reporting, and consolidating feedback on new initiatives and general information gathering.
• Daily use of MXP for support of purchasing-related business needs.
• Assist the Hotel team with the creation of new products, SIN's (standard item numbers) and input or research of requisitions as required.
• Assist Operations with the sourcing of new items, works closely with Purchasing.
• Follow up on orders and their deliveries as necessary.
• Monitor online information regarding the Hotel Product and works with Marketing to update accordingly.
• Prepare and update spreadsheets documenting the vessels' guest and crew capacities, stateroom/suite categories along with room numbers.
• Monitor and communicate updates for PBT documents as required to ensure consistency with the Hotel SOP's and References in Waypoint.
• Collaborate with business owners in updating or applying current Marketing brand standards for their area regarding any branded collateral, form, reference materials etc.
• Communicate frequently with onboard Linenkeepers regarding logistical and purchasing discrepancies.
• Perform other job-related functions as assigned.

Requirements

• Bachelor's Degree in Hotel Management or an equivalent combination of relevant experience, education, training and skills.
• Minimum of 2 years' experience working on board cruise ships preferred, or minimum of 2 years working within a Hotel/Resort in a hotel management type role.
• Intermediate working knowledge with Microsoft Office with emphasis on Word, Excel, PowerPoint, Outlook, MXP, Freestyle Connect, AMOS, Work Front, Adobe Acrobat, and MAPS.
• Excellent organizational and analytical skills.
• Excellent written and verbal communication skills to effectively communicate with shore side and shipboard team members.
• Ability to deal with multiple projects simultaneously and to make decisions to ensure timeliness, accuracy and data integrity.
• Strong knowledge of shipboard operations, protocol and procedures a plus.
• Familiar with SMS and IDMS policies and procedures and updates any Hotel documents when necessary.
• Familiar with shipboard positions responsibilities within the Hotel and Guest Services Department, including the Concierge and Butler position.