Hotel Operations Manager

Marriott International • No Potomac, MD

84d

About The Position

The Operations Manager is responsible for planning and directing operations to improve productivity and efficiency. This role involves assisting the General Manager and Front Office Supervisor with managing the Front Office operation, as well as providing support to other departments in the hotel, including Food & Beverage, Housekeeping, and Engineering. The Operations Manager will ensure that all areas of the lobby, Mezzanine level, and F&B operations are functioning to Paramount standards, which include cleanliness and guest access. The position also requires monitoring the upsell program, handling guest requests and complaints, managing employee payroll, and performing some Night Audit functions. The Operations Manager will attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.

Requirements

• At least 4 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field.
• Supervisory responsibilities preferably in Housekeeping & Engineering department required.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Long hours sometimes required.
• Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance in compliance with Highgate Hotel Standards.

Nice To Haves

• Experience in a supervisory role in the Housekeeping & Engineering department.

Responsibilities

• Assist the General Manager & FOS with managing the Front Office operation.
• Provide strong lobby presence to assist front desk agents and guests.
• Provide all aspects of shift coverage in all departments & operations as needed.
• Balance the hotel room type inventory.
• Ensure all areas of the lobby, Mezzanine level, and F&B operations are functioning to Paramount standards.
• Monitor and action Nor 1 upsell program.
• Handle guest's special requests and customer complaints during shift.
• Perform all other front desk duties and responsibilities.
• Investigate and handle complaints, disturbances, emergencies, etc. during shift.
• Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed.
• Coach, train, counsel hourly associates and administer discipline as needed.
• Perform some Night Audit functions and produce Night Audit reports.
• Prepare, copy, and distribute reports as required.
• Attend and contribute to periodic meetings to maintain favorable working relationships among employees.
• Participate in M.O.D. coverage as required.

Benefits

• Competitive salary
• Opportunities for career advancement
• Comprehensive training programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: Bachelor's degree