Hotel Operations Manager

PCH Hotels & Resorts•Montgomery, AL

11d

About The Position

As an Operations Manager, you will be a hands-on leader who works side-by-side with our Housekeeping and Food & Beverage teams to ensure smooth, efficient, and guest-ready operations every single day. This role is heavily operations-focused and requires a strong background in hotel housekeeping , a deep understanding of cleaning standards, room quality, and inspection processes, and the ability to support F&B operations as needed. You’ll oversee the daily functions of both departments—supporting, coaching, and jumping in during peak times—to ensure consistency, cleanliness, and an exceptional guest experience. You will also help guide F&B purchasing, menu planning, inventory control, and compliance with all IHG brand standards. Above all, you’ll be a visible, engaged leader who isn’t afraid to roll up your sleeves, support your team on the floor, and turn guest feedback into meaningful action.

Requirements

Hotel housekeeping experience is required , with strong knowledge of cleanliness standards, inspection routines, room turn processes, and safety protocols.
Hands-on leader who is comfortable working on the floor daily with housekeeping and F&B teams.
Strong operational background with the ability to multitask between departments.
Detail-oriented problem solver with a passion for efficiency and service excellence.
A team builder who inspires and empowers associates to perform at their best.
Passionate about delivering memorable guest experiences and creating a positive, supportive work environment.

Responsibilities

Lead, support, and motivate both Housekeeping and F&B teams with a hands-on leadership approach.
Ensure housekeeping quality and productivity through room inspections, training, standards enforcement, and daily operational guidance.
Champion cleanliness, safety, sanitation, and compliance across all guest areas, back-of-house spaces, and F&B venues.
Maintain operational excellence through effective scheduling, purchasing, inventory control, and cost management.
Support peak operational periods , assisting with room turns, public-area upkeep, F&B service, and problem-solving in real time.
Respond to guest concerns with professionalism and empathy , ensuring immediate action and long-term improvement.
Develop and mentor associates , fostering teamwork, engagement, and a culture of high performance.