Hotel Operations Manager

Staybridge Suites Sacramento Woodland • Woodland, CA

415d • $66,560 - $67,138

About The Position

The Hotel Operations Manager at Staybridge Suites Sacramento Woodland is responsible for overseeing the daily operations of the hotel, ensuring exceptional guest experiences, and maintaining high standards of service and operational efficiency. This role requires strong leadership and communication skills, along with a commitment to fostering a positive work environment and optimizing hotel profitability.

Requirements

• Proven experience in hotel management or a similar role within the hospitality industry.
• Strong knowledge of front desk operations, customer service standards, and human resources practices.
• Familiarity with phone systems and reservation software is preferred.
• Excellent leadership skills with the ability to motivate staff and foster teamwork.
• Strong problem-solving abilities with a focus on guest satisfaction.

Nice To Haves

• Experience in resort management is a plus but not required.
• Bilingual candidates are highly encouraged to apply as communication with diverse guests is essential.

Responsibilities

• Manage all aspects of hotel operations, including front desk, housekeeping, and maintenance departments.
• Ensure exceptional guest services by addressing guest inquiries, concerns, and feedback promptly and professionally.
• Oversee staff recruitment, training, and performance evaluations to foster a positive work environment.
• Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
• Monitor hotel occupancy rates and revenue management strategies to optimize profitability.
• Collaborate with the marketing team to promote hotel services and special events.
• Maintain relationships with vendors and suppliers to ensure quality service delivery.
• Handle guest relations issues with tact and professionalism, ensuring resolution in a timely manner.

Benefits

• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed