Hotel Operations Manager - MGM Grand

MGM Resorts International

101d

About The Position

The Hotel Operations Manager is responsible for providing direction and leadership to the Front Desk team, collaborating closely with the Senior Hotel Manager to achieve operational and financial goals. This role focuses on enhancing customer satisfaction through effective management of policies, training programs, and employee engagement, ensuring that the front desk operations consistently deliver an exceptional guest experience in accordance with company standards.

Requirements

• 2+ years of prior relevant experience in the direction and management of employees in a similar hotel environment.
• Technical knowledge and experience with Opera preferred.

Responsibilities

• Works closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations.
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.
• Participates with interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off shift.
• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees