Hotel Operations Manager (Caesars Palace LV)

Caesars Entertainment-posted 3 months ago

Full-time • Mid Level

Las Vegas, NV

5,001-10,000 employees

Accommodation

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Providing necessary guidance and leadership to enable the Front Desk & Guest Services staff to meet the goals and objectives set by hotel management.

Confer with department supervisors to assure maximum customer satisfaction and efficient utilization of manpower.
Resolve guests concerns, taking corrective action as necessary.
Inspect facilities, services and equipment and recommend changes or improvements as necessary.
Establish and administer safety policies and procedures pertaining to the Hotel Department and assure adherence to these policies and procedures.
Maintain close work relationships with other departments managers/supervisors to promote smooth, efficient operations.
Recommend personnel changes in assigned areas, including the hiring, promotion, demotion, and release of staff.
Establish and maintain required channels of communication.
Promote a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and upward mobility.
Recommend/implement incentive programs in department that address reducing costs or increasing revenues.
Provide training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs.

Must be 21 years of age or older.
Listen to and offer reasonable solutions in response to hotel guest complaints or problems.
Review Hotel Occupancy and work with the staff of rates, special groups, events, etc. for the shift.
Attend informational and pre-convention meetings to determine if the group requires special needs.
Assist with employee schedule adjustments as needed (due to sick calls, etc.).
Complete employee performance appraisals.
Coach and discipline associates as necessary.
College degree preferred or related experience required.
Three to five years of supervisory experience required in hotel operations.

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