Hotel Operations Assistant Manager (Overnight)
About The Position
The PM Hotel Operations Assistant Manager plays a key leadership role in overnight hotel operations. This position is responsible for overseeing multiple operational teams, ensuring departments meet performance expectations, and maintaining safe, clean, and efficient facilities. While the focus is on oversight, delegation, and coordination, the Assistant Manager must also be willing to step in alongside the team when operational needs require. This role reports directly to the PM Hotel Operations Manager and provides leadership to Supervisors, Team Leads, and frontline staff.
Requirements
- Previous supervisory or management experience required (hotel, maintenance, or operations experience preferred)
- Willing to train highly motivated candidates with transferable leadership experience
- Comfortable working with a diverse workforce, including international J-1 students; able to collaborate across cultures and language barriers
- Valid U.S. driver’s license with a good driving history
- Ability to lift 50–75 lbs and remain on feet for extended periods of time
- Strong organizational, communication, and leadership skills
- Ability to remain calm, decisive, and solutions-focused in a fast-paced overnight environment
Responsibilities
- Oversee PM Hotel Operations, including Supervisors, Team Leads, and assigned teams
- Coach, train, and support leadership and frontline staff to ensure consistent performance and accountability
- Monitor and support the following departments and functions: 2nd shift Laundry operations (including running the department as needed) Runners Security PM Maintenance General cleaning operations
- Ensure teams have the tools, supplies, and resources needed to be successful
- Conduct building inspections to identify issues related to housekeeping and maintenance; delegate and follow up on corrective actions
- Perform room inspections to ensure cleanliness and quality standards are met
- Inspect company vehicles to ensure cleanliness, proper care, and safe operation
- Coordinate and oversee snow removal and winterization of buildings
- Assist with problem-solving, incident response, and operational decision-making during overnight hours
- Promote a respectful, inclusive, and collaborative work environment for a globally diverse workforce
Benefits
- On Demand Pay- Get Paid the Same Day you Work!
- Fun and Exciting Work Environment!
- FREE Waterpark Park & Theme Park Passes (based on resort occupancy)
- Full Time, Part Time and Seasonal Positions
- Employee discounts on hotel rooms, retail and food
- Company-wide outings
- Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment
- 401K and Paid Time Off after 1 Year of Employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
