Hotel Operations Administrative Assistant-Nobu Hotel-Full Time (Caesars Palace LV)

Caesars Entertainment•Las Vegas, NV

2d•Onsite

About The Position

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY Admin Assistant is directly responsible for servicing and overseeing all rooms and suites within the NOBU Tower. HOW YOU WILL CREATE THE EXTRAORDINARY Admin Assistant is responsible for day-to-day operation and is to liaise with the necessary departments and executives (Casino Hosts, Senior Management, Associates) to ensure that all necessary activities are executed to ensure total satisfaction of the guests and clients Responsible for implementing and executing NOBU standards Admin Assistant is responsible for allocating resources to ensure all guests’ needs are met in a timely manner while maintaining NOBU standards Responsible for coordinating amenities, which includes the ordering as well as ensuring delivery of such Admin Assistant is responsible for ensuring the inventory is maintained and all items are charged for prior to delivery to rooms and suites Responsible for taking food orders from all guests within the NOBU hotel, including food orders from all outlets within Caesars Palace – Admin Assistant must be able to upsell and make suggestions on the orders Handles special requests and coordinates the execution of such with all other departments, including but not limited to Housekeeping, Limos, Engineering, F&B and outside vendors Takes reservations for restaurants and spa and upsells and makes suggestions as necessary Admin Assistant takes ownership of all calls within NOBU Hotel and follows up with all requests to ensure guest expectations are always exceeded.

Requirements

Must be 21 years of age or older
Must possess a strong charismatic personality
Knowledge of InfoGenesis, LMS and Showcase
Presentable and professional attitude at all times, approachable
Hands-on approach when necessary to satisfy the expectations of guest and Associates
Excellent communication skills
Ability to work independently
Pro-active and has initiative
Strong attention to detail, meticulous
Excellent organizational skills
Ability to communicate effectively internally and externally
High standards of quality of service
High standards of personal grooming
Effective problem-solving skills
Constant contact with Hotel Management/employees and guests.
Fast-paced office - needs to be able to do more than one task at a time.
Ability to perform reaching, stooping and /or crouching motions repeatedly
Must be able to communicate verbally
Must be able to stand for extended periods of time
Must be able to lift 25lbs.

Nice To Haves

Previous F&B or VIP Dispatcher/Admin Assistant preferred

Responsibilities

Servicing and overseeing all rooms and suites within the NOBU Tower
Liaise with the necessary departments and executives (Casino Hosts, Senior Management, Associates) to ensure that all necessary activities are executed to ensure total satisfaction of the guests and clients
Implementing and executing NOBU standards
Allocating resources to ensure all guests’ needs are met in a timely manner while maintaining NOBU standards
Coordinating amenities, which includes the ordering as well as ensuring delivery of such
Ensuring the inventory is maintained and all items are charged for prior to delivery to rooms and suites
Taking food orders from all guests within the NOBU hotel, including food orders from all outlets within Caesars Palace
Handles special requests and coordinates the execution of such with all other departments, including but not limited to Housekeeping, Limos, Engineering, F&B and outside vendors
Takes reservations for restaurants and spa and upsells and makes suggestions as necessary
Takes ownership of all calls within NOBU Hotel and follows up with all requests to ensure guest expectations are always exceeded.