Hotel Night Auditor

Four Points by Sheraton • Farmington Hills, MI

1d

About The Position

The works at the front desk of a hotel during the night, Must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day. Some of duties include:

Balancing the accounts from day shift
Managing front desk activity and handling guest check-ins and check-outs
Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
Handling customer requests and complaints and directing other employees or departments accordingly
Creating invoices, bills and checks for vendors, employees and contractors
Managing and updating all official documentation pertaining to the role
Ensuring that all end-of-day activities have been successfully executed by employees in all departments
Answering calls and queries related to potential booking

Responsibilities

• Balancing the accounts from day shift
• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Handling customer requests and complaints and directing other employees or departments accordingly
• Creating invoices, bills and checks for vendors, employees and contractors
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments
• Answering calls and queries related to potential booking

Benefits

• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed