Hotel Night Auditor - Reno

Sandpiper Property Mgt • Reno, NV

33d • Onsite

About The Position

Ready to be the operational and financial supervisor during the critical night hours? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Night Auditor!

This is a vital role that blends excellent customer service with accounting precision. You will be the primary contact person overnight, managing guest requests, handling late-night check-ins, and, crucially, balancing the accounts from the day shift, demonstrating your commitment to our value to "Do the Right Thing."

Responsibilities

• Auditing & Accounting: Balance accounts leftover from the day shift. Perform the nightly accounting and auditing operations to ensure an accurate daily close.
• Overnight Guest Service: Provide an excellent guest experience by greeting guests warmly and providing assistance, including late-night check-ins. Respond to situations as they arise and manage guest conflict calmly.
• Front Desk Operations: Coordinate front desk operations such as check-ins, move-outs, renewals, and reservations. Respond to guest service calls efficiently and expediently.
• Inspection & Safety: Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed. Inspect studios and public spaces daily according to company and brand standards.
• Revenue Management: Review Studio Inventory daily to ensure maximization of studio revenue. Maintain effective sales of ancillary offerings to maximize revenue and follow revenue management guidelines.
• Compliance & Documentation: Ensure all policies and procedures are accurately followed at all times. Document work activity using the appropriate log and according to policy.
• Functional Support: Perform Laundry Duties, including sorting, washing, drying, and folding of linen/terry, as well as general cleaning/maintenance of the laundry facilities.
• Cross-Training: Cross-train on the duties of all non-management staff members and perform those duties as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed