Night Audit - Metropolitan at the 9 Hotel

Geisha Hospitality Group • Cleveland, OH

4d • Onsite

About The Position

Represents the hotel to the guests and ensures the highest level of customer service by performing the following duties.

Requirements

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Knowledge of word processing software and internet software.
• High school diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience.
• Customer/client focused
• Stress management and composure skills
• Ability to act thoroughly

Responsibilities

• Greets and assists all guests during arrival and departure.
• Provides courteous guest services by responding promptly and efficiently to inquiries, requests, and complaints.
• Processes all reservations and cancellation requests in a timely manner.
• Maximizes room revenue and occupancy levels through suggestive selling techniques.
• Handles the departments accounting of money, receipts, guest accounts, and other forms of credit, and operates the department’s cash register.
• Maintains information and communication sources such as room inventory, telephone information, log book, and hotel directories, and operates switchboard to handle customer inquiries, wakeup calls, and the paging of guests.
• Maintains order and cleanliness of front desk and back office to present a pleasant and professional image to guests.
• Provides assistance to other departments of the hotel to contribute to its smooth operation.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED