Hotel Night Auditor

McKibbon Hospitality • Orlando, FL

1d

About The Position

What Makes a McKibbon Hotel Front Desk Night Auditor?
The hotel front desk night auditor is the main person to interact with guests during the overnight hours, typically 11pm -7am. As the face of the property, the night auditor has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made McKibbon Hospitality their career home.
A Day in the Life:
Night auditor will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
You will maintain positive guest relations at all times.
You will resolve guest complaints and ensure guest satisfaction.
You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
You will process all guest check-ins, and verify registration information with the guest.
You will handle overbooked or 'walked' guests.
Night auditor will accept and record wake-up call requests.
You will communicate pertinent guest information to designated departments/personnel
You will resolve discrepancies on the room status report with housekeeping.
You will train with and learn Food and Beverage operations to fill in as needed.

Requirements

• Previous experience working as a front desk agent or in a similar role
• A high school diploma or equivalent vocational training certificate
• Flexible schedule to work 11pm to 7am shifts
• Proficiency with computers
• Basic math skills
• Ability to provide excellent customer service and maintain consistent professional demeanor
• The ability to input and access information in the property management system and/or points-of-sale system
• Great verbal and written communication skills
• The ability to create a fun and supportive working environment

Nice To Haves

• Experience working at a hotel establishment (highly desired)

Responsibilities

• Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.
• Maintain positive guest relations at all times.
• Resolve guest complaints and ensure guest satisfaction.
• Maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
• Process all guest check-ins, and verify registration information with the guest.
• Handle overbooked or 'walked' guests.
• Accept and record wake-up call requests.
• Communicate pertinent guest information to designated departments/personnel
• Resolve discrepancies on the room status report with housekeeping.
• Train with and learn Food and Beverage operations to fill in as needed.

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Life insurance
• Pet Insurance
• Short and long-term disability
• Paid time off and holidays
• Tuition assistance
• Competitive Compensation with incentives (incentives vary by position)
• 401K Savings Plan, 50% matching up to 10% of compensation
• Associate referral program
• Brand and company training classes, workshops and conferences for career growth and development (varies by position)
• Fundraising matching funds program
• Team volunteer opportunities
• 24/7 chaplain services
• Exclusive hotel rate discounts
• Any state specific holiday, vacation or benefit requirements will apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees