Hotel Night Auditor

Champions Club Texas•Houston, TX

1d•$14 - $18

About The Position

The Hotel Night Auditor is responsible for overseeing front desk duties at a hotel or another hospitality establishment during the night shift. Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.

Requirements

High school diploma or equivalent
Must be 18 years or older
One year of experience in a hotel as front desk representative
Ability to comprehend and operate all relevant aspects of the front desk computer system
Knowledge of all rates packages and special promotions, familiar with all in house groups and be aware of closed out and restricted dates
Answer and route phone calls and take guest messages with accuracy
Guest service oriented, ability to multitask, detail oriented, and excellent organizational skills is required
Ability to access and accurately input information into computer system
Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key
Effective verbal and written communication skills
Work varied shifts, to include weekends and holiday
Ability to adhere to all company policies and the code of conduct
Exemplary time and resource management including good attendance
Ability to maintain peak performance during high stress situations
Professional appearance and good hygiene
Stand or remain in a stationary position for lengthy periods of time without interruption, including standing for a majority of the shift
Walk or move to accomplish tasks from one workstation to another
Use hands to feel objects to perceive attributes of these objects, such as size, shape, or texture by touching with skin, particularly that of fingertips and ability to apply pressure to an object with the fingers and palmExpress or exchange ideas by means of the spoken word to convey detailed or important spoken instructions to other workers accurately, loudly, or quickly
Perceive the nature of sounds at normal speaking levels with or without correction or aids and ability to receive detailed information through oral communication, and to make the discriminations in sound
Engage in repetitive motion and substantial movements (motions) of the wrists, hands, and/or fingers
Reach with hands and/or arms in any direction
Frequency to kneel, stoop or position oneself appropriately
Visual acuity to determine the accuracy and thoroughness to make general observations. Ability to decipher and distinguish between colors and numbers by looking with or without vision aids
Close and distance vision and an ability to read all forms of material with or without vision aids
Frequently lifts/carries/moves up to 30 lbs. Occasionally lifts/carries/moves up to 50 lbs
Use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills

Responsibilities

Greet and register guests while providing outstanding guest service during their stay and settling the guest's account upon completion of their stay
Act as the sole guest service representative and manager on duty during night time hours
Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards
Coordinate with other departments to ensure quality service is provided to all guests
Run audit reports/journals
Make corrections and adjustments and handle all computer problems that might occur throughout the shift
Perform bookkeeping activities, such as balancing accounts and conducting nightly audits
Record guest comments or complaints, referring customers to managers as necessary
Assist security in emergency situations
Maintain confidentiality of proprietary information and protect company assets
Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations
Other duties as required by management