Hotel Night Auditor/Guest Service Representative - Full Time

Buffalo Lodging • Orlando, FL

1d • Onsite

About The Position

Home2 Suites by Hilton- Orlando/ Near Universal-5910 American Way Orlando, FL 32819 We are currently looking for Night Auditor/Guest Service Representative to join our Team! An official Universal Orlando Partner Hotel, our Home2 Suites is located off I-4, minutes from shopping, dining, and entertainment on International Drive. We're one mile from Universal Orlando and 20 minutes from Orlando International Airport. We are an all- suite hotel, with 121 comfortable and spacious rooms to serve our guests. We serve a daily free hot breakfast before riding our guests ride free scheduled shuttle to Universal Orlando Resort. The Home2 Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. A dual role - Night Auditor - 2 shifts 11pm to 7am; Rate of Pay $17.75 - and Guest Services Representative 3 shifts a week 3pm to 11pm; Rate of Pay $16.75. The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

Requirements

• Customer Service experience, in a hotel setting preferred
• High School diploma or equivalent is preferred
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred
• Must have valid drivers license, and acceptable driving history subject to company approval

Nice To Haves

• Hilton hotel BRAND experience is a plus

Responsibilities

• Greeting guests
• Complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all
• Respond to all guest requests in a timely manner
• Taking reservations from incoming callers inputs all pertinent information into the hotel management system
• Updates and cancels reservations in the system as requested by the guest
• Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit
• Prepares guest folios for express check out

Benefits

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED