Hotel Night Auditor | Full-Time & Part-Time | Quality Inn Memphis

Synergy Hospitality Group • Memphis, TN

401d • $30,160 - $30,160

About The Position

The Night Auditor is a vital role within the hotel, responsible for ensuring smooth operations during the overnight shift. This position involves managing front desk responsibilities, performing nightly audits, and providing exceptional guest services to ensure a pleasant experience for all guests.

Requirements

• Previous experience in hotel management or hospitality is preferred.
• Strong guest services skills with an emphasis on phone etiquette.
• Familiarity with hospitality management software is a plus.
• Ability to work independently during night shifts while maintaining attention to detail.
• Excellent organizational skills and the ability to multitask in a fast-paced environment.
• A proactive approach to problem-solving and conflict resolution.

Responsibilities

• Perform nightly audits of financial transactions and ensure accuracy in reporting.
• Manage front desk operations, including check-ins and check-outs during the night shift.
• Address guest inquiries and resolve any issues that may arise promptly and professionally.
• Maintain accurate records of guest accounts and transactions.
• Ensure the security of the hotel by monitoring surveillance systems and responding to emergencies as needed.
• Provide exceptional customer service while maintaining a friendly demeanor.
• Assist with administrative tasks such as preparing reports and updating inventory records.
• Utilize phone systems effectively to communicate with guests and staff.
• Collaborate with other departments to ensure seamless service delivery.

Benefits

• Flexible schedule

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food Services and Drinking Places
• Education Level: No Education Listed