Hotel Night Audit/Guest Service Rep - Hilton Garden Inn/I Drive -Full time

Buffalo Lodging Associates • Orlando, FL

275d • $16 - $17

About The Position

Hilton Garden Inn-Orlando/ International Drive North, 5877 American Way Orlando, FL 32819. We are currently looking for a Night Auditor/Guest Service Representative to join our Team! Our Hilton Garden Inn is located just off I-4, two miles from Universal Orlando Resort. We provide scheduled free shuttle to Universal Parks. Orange County Convention Center and various corporate offices are within four miles. With 158 guest rooms, our hotel has a full service restaurant, The Garden Grille & Bar that serves breakfast, dinner, and drinks. We are home to the well-known Tiki Bar where guests enjoy Florida weather outdoors by our Fire Pit. The Hilton Garden Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Requirements

• Customer Service experience, in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

Responsibilities

• Greeting guests, complete the check-in/check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all.
• Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers inputs all pertinent information into the hotel management system.
• Updates and cancels reservations in the system as requested by the guest.
• During the Night Audit Shift organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
• Prepares guest folios for express check out.

Benefits

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts - for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED