Hotel Manager - Hilton Chicago
About The Position
Responsible for the overall operation of the hotel. Oversees the activities of key guest contact departments including hotel operations and food and beverage. Maximizes profitability as well as guest and team member satisfaction. Implements and oversees the daily quality process at the hotel. Serves as top operator in GM's position absence. Consults with owners and corporate offices, as required. Interviews, counsels and evaluates staff. Property details: Hilton Chicago\: Lake Michigan views near Soldier Field overlooking Grant Park, we're close to Buckingham Fountain, The Art INstitute of Chicago, and Wabash Arts Cooridor. Walk to State Street Shopping. Witing five minutes's ride are concerts and Bears games at Soldier Field plus Shedd Aquarium, Adler Planetarium, and Field Museum. Enjoy our indoor pool, sundeck and Fitness Center with immersive spin bikes. Please click here for additional information on our property. What will I be doing? Leads and manages hotel operations Reviews and approves hotel operations and food and beverage department budgets, defining and directing changes, as required. Reviews forecasts and key performance indicators. Directs hotel actions required maximizing profitability, increasing service levels and improving team member satisfaction. Ensures hotel implementation and compliance with daily quality process of Hilton Hotels Corporation policies and procedures as well as Brand Standards. Oversees the sales and marketing activity and results. Leads and/or participates in sales and marketing strategy meetings. Participates in efforts to secure business, as needed. Leads executive committee/department heads to ensure overall profit, service and team member satisfaction goals are met or exceeded Speaks with and responds to guests regarding service challenges Consults with hotel owners as appropriate. Oversees hotel’s interaction with the business community. Management Hires, supervises, coaches, disciplines and conducts performance evaluations for department heads and key personnel. Develops the skills and abilities of direct reports. Monitors high potential department heads and team member activity and ensures their growth within the company.
Requirements
- 7+ years of experience working as a full service hotel executive committee member
- 7+ years of hotel operations experience
- Hands on experience with union partnerships
- Experience working in a hotel of 501 rooms or greater
- Convention hotel and group business experience
Nice To Haves
- Prior general manager experience or hotel manager
- Local market expertise
- 4 year college degree in hospitality or an advanced degree
Responsibilities
- Leads and manages hotel operations
- Reviews and approves hotel operations and food and beverage department budgets, defining and directing changes, as required.
- Reviews forecasts and key performance indicators.
- Directs hotel actions required maximizing profitability, increasing service levels and improving team member satisfaction.
- Ensures hotel implementation and compliance with daily quality process of Hilton Hotels Corporation policies and procedures as well as Brand Standards.
- Oversees the sales and marketing activity and results.
- Leads and/or participates in sales and marketing strategy meetings.
- Participates in efforts to secure business, as needed.
- Leads executive committee/department heads to ensure overall profit, service and team member satisfaction goals are met or exceeded
- Speaks with and responds to guests regarding service challenges
- Consults with hotel owners as appropriate.
- Oversees hotel’s interaction with the business community.
- Hires, supervises, coaches, disciplines and conducts performance evaluations for department heads and key personnel.
- Develops the skills and abilities of direct reports.
- Monitors high potential department heads and team member activity and ensures their growth within the company.
Benefits
- Medical Insurance Coverage – for you and your family
- Best-in-Class Paid Time Off (PTO)
- Complimentary Meals in the Team Member Restaurant
- Complimentary Access to the Hotel Athletic Club
- Go Hilton travel program\: 100 nights of discounted travel
- Mental health resources including Employee Assistance Program, subject to eligibility
- Parental leave to support new parent
- 401K plan and company match
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- Continuing Education opportunities
- Career growth and development
- Recognition and rewards programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
