Hotel Manager

Meskwaki Bingo Casino Hotel•Columbia Township, IA

33d

About The Position

To maintain a high quality of services offered to guests and maximize profits of the hotel through management of the functional areas of reservations, guest registration, bell services, telephone services, and guest accounting.

Requirements

Bachelors degree in a relevant field of study preferred with two (2) years experience as a desk supervisor and front desk operations, one (1) year experience as night audit, and preferred one (1) year experience in either direct sales or retail trade, or an equivalent combination of education and experience.
Prior hotel experience in market segmentation, rate management, group blocking management, telephone switchboard, developing and maintaining transaction codes, building housekeeping zones, managing credit limits, room type management, and occupancy analysis.
Must have excellent knowledge of the current property management system.
Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission.
Must be able to deal with the general public, customers, employees, and tribal government officials with tact and courtesy.
Must have proficiency using the current property management system.
Requires good organizational and communication skills, both verbal and written.
Must be flexible with shift and days off.
Must be able to work independently with no supervision.
Must be able to analyze and interpret policies established by administrators.
Must be able to meet all internal supervisory or higher, training and education requirements.
Must be willing to increase knowledge through current property management system tutorials provided.

Responsibilities

Manages and coordinates established operational standards.
Maintains standards of guest service quality.
Develops short-term and long-term operational plans for the Guest Service Department that relates to the overall objectives of the Hotel.
Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering, and quality mage.
Manages in compliance with local, state, and federal laws and regulations.
Manages the reservations function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.
Manages and oversees room blocks.
Maintains procedures for credit control and handling of financial transactions.
Maintains procedures of guest security, the security of monies, and emergency procedures.
Monitors and trains staff using internal audit reports.
Schedules staff according to forecasted occupancy and labor standards.
Ensures staff uses correct guest interaction skills.
Communicates and networks effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation.
Safeguard and account for the assets of the owners.
Comply with policies and procedures required by the department, the company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission.
Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers.
Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect.
Plans and organizes the work of others
Attends all required meetings and training sessions.
Contributes to the profitability and guest satisfaction perception of other hotel departments.
Receives departmental-related guest complaints and ensures corrective action is taken.
Rewards employees who use their empowerment to meet or exceed guest expectations.
Reports to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards.
Performs other job related duties as assigned.