Hotel Manager

Caesars Entertainment•Westlake, LA

About The Position

Position is responsible for managing the daily operations of the Hotel Front Services staff to include Valet, Parking, Bell, Door, Baggage Handlers.

Requirements

One to two years of post-high school education. College degree preferred.
General knowledge of other hotel departments.
Two to three years, supervisory experience.
Requires the ability to compile facts and figures.
Ability to make decisions guided by established policies and procedures.
Must have excellent interpersonal, communication, customer service, team building, and problem solving skills.
Must be self-motivated and have the ability to maintain ongoing business relationships.
Must function well in a fast-paced environment.
Must have enthusiasm and efficiency.
Must be able to complete several tasks at once, with accuracy.
Must be able to get along well with co-workers and work as a team.
Must present a well-groomed appearance.
Oral and written communication skills.
Ability to develop and enforce Standard Operating Procedures
Must be able to maneuver in and around the Hotel Guest Services area and other hotel and casino areas.
Must be able to respond calmly in a crisis and demanding situations, particularly when the situations involve customer or employee conflicts.
Must be able to speak, write and understand English.
Must be able to stoop and bend, as well as maneuver up and down stairs.
Must be able to lift up to 20 pounds.
Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach and file paperwork.
Able to stand and walk for the duration of a shift.
Able to work in hot/cold/wet conditions.
Must be able to respond to visual and aural cues.
Must be able to operate the following equipment: compute, 10 key adding machine, safe lock key machine, telephone, credit card swiper, speed printer, facsimile and photocopier.

Nice To Haves

College degree preferred.

Responsibilities

Manages the employees of the departments noted above.
Develops and implements short-term (1-2 year) objectives and work unit goals
Interviews, schedules, trains, develops, empowers, coaches and counsels, recommends performance reviews, resolves problems, provides open communications and recommends discipline and termination as appropriate.
Recommends and implements services and procedural changes.
Monitors and controls expenses within approved budget constraints.
Develops Standard Operating Procedures, which govern the daily operations of the guest service area.
Manages the compliance of Standard Operating Procedures, safety regulations and ensure the optimal level of quality service and hospitality are provided to the hotel guests.
Responsible for the overall budget for the above departments.
Ensure that parking and valet procedures meet expectations and established standards while maximizing profitability and minimizing financial exposure; investigate and resolve any parking revenue discrepancies.
Conduct random keyboard audits and mid-shift audits to ensure consistency in performance standards and revenue controls.
Review and approve daily shift reports for accuracy; investigate and resolve revenue discrepancies.
Assist in maintaining proper working order of any parking related equipment.
Monitor the front drive and all property parking areas/structures to ensure that they are consistently cleaned, in good appearance, and maintained for the safe and efficient movement of all vehicles and pedestrians.
Manage all valet and self -parking systems which include but are not limited to:
Maintaining integrations with property management system, Caesars Rewards and License Plate recognition
Guests billing of valet parking services room folios.
Validations via valet system or in conjunction with self-parking systems.
Maintenance of self-parking systems to ensure for mag-strip, RFID room key usage, Caesars Rewards card, team member credentials,
Cash and Credit payment options via valet systems are functioning and maintained
Provides operational reporting capabilities and revenue controls.
Ensures license recognitions rates are 98% or higher
Respond to and resolve any guest or visitor complaints, vehicle claims and service discrepancies.
Research and complete required documentation on any vehicle damage claims.
Implements emergency training procedures to ensure appropriate protection of the staff and company assets.
Conducts Performance Reviews
Makes or recommends wage increases and promotions
Provides for safety and security
Handles employees' complaints or grievances
Recommends disciplinary action or disciplines employees
Plans work for above-noted departments
Supervises and monitors work
Monitors legal compliance with federal, state, and gaming laws
Has direct responsibility for management of those departments noted above