Hotel Manager

Agee Management • Spokane, WA

397d • $52,000 - $72,800

About The Position

The Hotel Manager at Symons Block Hotel will oversee the daily operations of a boutique hotel in downtown Spokane, focusing on guest satisfaction and operational efficiency. This hands-on role requires strong leadership skills and the ability to manage a diverse team while ensuring memorable experiences for guests. The ideal candidate will be involved in various aspects of hotel management, from hiring staff to maintaining common areas, and will contribute to creating a unique and welcoming environment.

Requirements

• Strong background in hospitality management with experience in B&B, small hotel, or boutique hotel settings preferred.
• Excellent supervisory skills with the ability to lead and motivate a diverse team.
• Proficient in guest services and relations, ensuring exceptional experiences for all guests.
• Familiarity with online booking systems and other communication tools used in hotel operations.
• Knowledge of night audit processes and financial reporting within the hospitality industry.
• Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
• Ability to work flexible hours, including evenings and weekends as needed.

Nice To Haves

• Bilingual abilities are a plus, enhancing communication with a wider range of guests.

Responsibilities

• Oversee the daily operations of the hotel including guest check-in/outs, room maintenance, and managing staff.
• Manage guest relations by addressing inquiries, resolving complaints, and ensuring high levels of customer satisfaction.
• Supervise staff across various departments, including front desk, housekeeping, and maintenance.
• Conduct night audits to ensure accurate financial reporting and compliance with hotel policies.
• Hire, train, and develop hotel staff.
• Maintain knowledge of local attractions and services to provide guests with recommendations.
• Implement marketing strategies to promote hotel services and increase occupancy rates.
• Ensure compliance with health and safety regulations, as well as hotel policies and procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed