Hotel Manager (Tropicana Laughlin)

Caesars Entertainment • Laughlin, NV

418d

About The Position

The Hotel Manager oversees the daily operations of the Front Desk, Bell Desk, and Valet, ensuring adherence to company standards and strategic objectives. This role involves recommending and implementing procedural changes, collaborating with the Director of Hotel Operations and other department heads to achieve business, profit, and customer service goals. The Hotel Manager plays a crucial role in enhancing guest satisfaction, managing revenue, and fostering team engagement initiatives, all while complying with departmental and corporate policies.

Requirements

• High School Diploma required; advanced education in hotel or hospitality preferred.
• 3 years of Front Desk experience in a similar hotel or casino environment, with at least 1 year of Front Desk Management experience.
• Must be able to obtain and maintain a Nevada Gaming Card.
• Proficiency in LMS and working knowledge of Microsoft Office (Word, Excel, Outlook).
• Excellent customer service skills and ability to lead and mentor a team.
• Strong interpersonal skills to effectively deal with all business contacts.

Nice To Haves

• Advanced education in hotel or hospitality management.

Responsibilities

• Implement, maintain, and enforce Policies and Procedures of Front Office operations.
• Direct, manage, and supervise all levels of the Front Office team while monitoring progress.
• Provide training and motivation to the Front Office team.
• Assist in managing room rates, revenue, inventory, and occupancy according to budget and forecast.
• Ensure complaint resolution procedures are implemented and resolve guest issues.
• Perform all front office duties when necessary, including check-in/check-out and answering reservations calls.
• Evaluate, prepare, and approve schedules/staffing levels for all employees within Front Office operations according to business demands.
• Liaise with other departments and senior management to ensure all related activities are executed for overall profitability.
• Advise upper management of any discrepancies or issues as required.
• Review all Front Office financials and invoices for approval, denial, or adjustment to produce profitability.
• Keep accurate records of revenue, occupancy, and employee performance.
• Supervise direct reports, including hiring, training, scheduling, coaching, and performance management.
• Monitor fiscal budget and operations of assigned departments, including revenue and marketing strategies.
• Monitor Daily Inventory to ensure an appropriate number of clean rooms are available for check-ins.
• Conduct audits for quality assurance and accountability of Front Office employees.
• Work with Housekeeping and Engineering to ensure timely completion of room maintenance.
• Assist with preparation of annual departmental budget and operating forecasts.
• Oversee guest arrival/departure lines and the overall appearance of the lobby.
• Oversee the issuance of all reports distributed from the Front Office, reviewing them daily.
• Maintain exemplary presentation of public areas such as lobbies and casinos.
• Generate forecasts and revenue reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Education Level: High school or GED