OVERNIGHT

MDM Group Marriotts•Miami, FL

1d•Onsite

About The Position

Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventative maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment. Maintain maintenance inventory and requisition parts and supplies as needed. Record information for unfinished calls before shift change.

Responsibilities

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Use proper equipment, wear appropriate personal protective equipment (PPE), and follow correct lifting procedures as necessary to prevent injury.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Report work-related accidents or other injuries immediately upon occurrence to the manager/supervisor.
Move up and down a ladder.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Move up and down stairs and service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Use the Lockout/Tagout system before performing any maintenance work.
Carry all equipment (e.g., keys, phones, pagers, tools, radio) to maintain preparedness to carry out work tasks at all times.
Ensure that all flammable materials are stored in OSHA and EPA-approved containment devices.
Respond and attend to guest repair requests.
Perform preventative maintenance on tools and equipment, including cleaning and lubrication.
Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.
Identify, locate, and operate all shut-off valves for equipment.
Maintain proper maintenance inventory and requisition parts and supplies as needed.
Record information for unfinished calls into the “pass-on log book” before shift change.
Communicate with customers when necessary to resolve maintenance issues.
Address guests' service needs in a professional, positive, and timely manner.
Assist individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Actively listen and respond positively to guest questions, concerns, and requests using brand or property-specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests' service needs, including asking guests questions to better understand their needs and watching/listening to guest preferences and acting, depending on them whenever possible.
Thank guests with genuine appreciation and provide a fond farewell.