Hotel Maintenance |Courtyard, Boston Natick

CSM Careers•Natick, MA

1d•$21 - $23

About The Position

This position is responsible for providing assistance in engineering operations; including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection. Follows CSM high standards of quality to ensure guest satisfaction. Learns and demonstrates the ability to maintain property assets. Works with the Chief Engineer to understand preventive maintenance, equipment repairs, routine inspections and capital expenditures. Learns the impact of maintaining company assets and how it impacts the overall financial success of the hotel property. Assists and responds to guests requests in a friendly and positive manner, while providing the highest level of service. Ability to assist guests by having knowledge of hotel property, guest room repairs and common area maintenance. Personally sets a strong example for other associate through exceptional guest service. Assesses and evaluates property assets through preventative maintenance. Works with appropriate managers in a respectful and courageous manner to recommend maintenance service solutions. Works with the Chief Engineer to learn, understand and execute on all engineering SOP’s. Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary. Completes all assigned duties inside or outside the normal scope of responsibilities within the engineering department. Drives carts, bobcats, and ice surfacing machines. Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Uses personal protective equipment when needed. Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures. Produces required volume of work by planning, organizing and prioritizing work duties as presented by the Chief Engineer. Adheres to CSM attendance policy, general work rules and department procedures. Attends all required department and hotel meetings.

Requirements

2+ years of maintenance experience is preferred
Attention to detail
Customer focused
Ability to perform job duties in a fast paced environment
High School diploma or GED required
Must have a current and valid drivers’ license with safe driving record
Ability to push, pull, and lift up to 100 pounds on a regular basis throughout shift

Nice To Haves

CPO, and appliance repair certification is desired, or the ability to obtain certification based on property needs

Responsibilities

Provide assistance in engineering operations
Maintain and repair hotel property, outside grounds, and hotel equipment
Perform preventative maintenance and asset protection
Maintain property assets
Assist with preventive maintenance, equipment repairs, routine inspections, and capital expenditures
Respond to guest requests in a friendly and positive manner
Assist guests with knowledge of hotel property, guest room repairs, and common area maintenance
Assess and evaluate property assets through preventative maintenance
Recommend maintenance service solutions
Execute on all engineering SOP’s
Work as a team player in meeting guest needs
Complete all assigned duties inside or outside the normal scope of responsibilities
Drive carts, bobcats, and ice surfacing machines
Maintain a clean and safe work area
Follow CSM procedures for guest/associate incidents
Be knowledgeable of hotel emergency procedures
Produce required volume of work by planning, organizing and prioritizing work duties
Adhere to CSM attendance policy, general work rules and department procedures
Attend all required department and hotel meetings