Hotel Maintenance Lead Technician

CSM • Saint Louis Park, MN

83d • $30

About The Position

This position is responsible for assisting in leading the hotel maintenance team in performing maintenance, repair, and upkeep of hotel building, guest rooms, banquet rooms, common spaces, outside grounds, and equipment. Helps lead preventative maintenance efforts to ensure proper maintenance and upkeep of company assets. Follows CSM high standards of quality to ensure guest satisfaction.

Requirements

• High School diploma or GED required.
• 5+ years of building maintenance experience is required.
• 2+ years of supervisory experience is preferred.
• Attention to detail, customer focused, and the ability to perform job duties in a fast paced environment.
• Strong problem solving and trouble shooting skills.
• Demonstrates clear written and verbal communication skills.
• Ability to successfully lead, train, develop, and influence others.
• Must have a current and valid drivers' license with safe driving record.

Nice To Haves

• Certified Pool Operator (CPO) and appliance repair certification is desired, or the ability to obtain certification based on property needs.

Responsibilities

• Performs building maintenance tasks and repairs, including repair and troubleshooting of HVAC, mechanical, plumbing, and electrical systems as well as hotel equipment and appliances.
• Performs painting, finishing, minor carpentry, and exterior/grounds tasks.
• Ensures regular inspections, upkeep, and cleaning of pool and spa, if applicable to property.
• Partners with Director of Engineering/Chief Engineer to oversee preventive maintenance program for hotel building, guest rooms, banquet rooms, common spaces, outside grounds, and hotel equipment.
• Ensures all maintenance employees are properly utilizing the company's work order management software to maintain accurate records of maintenance activities, equipment status, and repair logs.
• Helps lead efforts to ensure sufficient room inventory and meeting spaces are available and in proper condition and repair to meet sales projections and maximize revenue.
• Exhibits understanding and proficiency with preventive maintenance, equipment repairs, routine inspections, and capital expenditures.
• Responsible for ensuring proper use and safeguarding of all maintenance equipment and supplies.
• Conducts routine and proactive inspections of hotel property and grounds to maintain standards per CSM, brand, local, state, and federal regulations.
• Drives/operates motorized carts, skid-steers, lifts, and other machinery, if applicable to property.
• Supervises the work of hotel maintenance employees, including providing guidance, training, development opportunities, and performance feedback.
• Trains and develops maintenance employees to improve on technical skills and aptitude.
• Leads maintenance team in guest satisfaction efforts by ensuring requests are responded to in a friendly, timely, and positive manner.
• Contributes to hotel profitability through effective control of maintenance expenses and safeguarding of equipment and supplies.
• Helps lead efforts to ensure proper maintenance of company assets and exhibits understanding of how this impacts the overall financial success of the hotel property.
• Assists Director of Engineering/Chief Engineer in preparation of and adherence to department budget.
• Drives guest satisfaction by responding to guests requests in a friendly, timely, and positive manner.
• Sets a strong example for others through exceptional guest service and holds other maintenance employees accountable for high guest service standards.
• Utilizes in-depth knowledge of hotel property, guest room repairs, and common area maintenance to drive guest satisfaction. Proactively shares knowledge to help develop others.
• Performs service recovery efforts and partners with other hotel leaders to resolve guest concerns. Partners with other maintenance employees to ensure successful service recovery outcomes.
• Drives collaboration with team members, vendors, and contractors to complete work orders, projects, and improvements.
• Drives collaboration with other departments to ensure proper and timely maintenance service solutions.
• Takes ownership of maintenance issues and ensures proper follow-up with stakeholders.
• Fosters collaboration and a positive, respectful, and professional work environment.
• Fosters teamwork and collaboration in meeting guests needs, including proactively partnering with other leaders/departments.
• Sets an example for others by working safely at all times and maintaining a clean and safe work environment in compliance with CSM, brand, local, state and federal regulations.
• Holds other employees accountable for following proper safety procedures and protocols.
• Proactively identifies potential safety concerns/hazards and works with appropriate stakeholders to implement resolutions.
• Responsible for proper use and safeguarding of all maintenance equipment and supplies.
• Operates all equipment and machinery following safe and proper procedures.
• Maintains knowledge of hotel emergency procedures.
• Follows all CSM procedures for guest/employee incidents.
• Uses proper personal protective equipment at all times when necessary.
• Demonstrates effective self/workload management and the ability to work with minimal supervision.
• Demonstrates self-motivation and ability to multitask and prioritize work.
• Behaves in a manner that aligns with CSM's core values and upholds values standards with others.
• Adheres to CSM attendance policy, general work rules, and department procedures.
• Attends and helps lead department and hotel meetings and ensures important information is communicated to others.
• Maintains in-depth knowledge of CSM and maintenance specific standard operating procedures (SOPs) and trains other maintenance employees to ensure SOP compliance.
• Completes all assigned duties inside or outside the normal scope of responsibilities within the maintenance department.

Benefits

• Medical, dental and vision insurance plans.
• Company-paid life insurance and short term disability coverage.
• Company-paid long term disability coverage for eligible employees.
• 401(k) plan with company match.
• Tuition reimbursement.
• Voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft).
• Time-off.
• Scholarship program.
• Generous hotel discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Real Estate
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees