Hotel Loss Prevention Officer - Overnight

Hyatt Hotels Corp.•San Antonio, TX

37d

About The Position

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Loss Prevention/Security Dispatcher plays a vital role in preventing theft and keeping the hotel guests, customers, and colleagues safe. This is a fast paced position with contact customer interaction that requires organization and excellent communication skills. The ideal candidate will be able to work the overnight shift, with flexibly to work weekdays, weekends, and holidays. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Requirements

A true desire to satisfy the needs of others in a fast paced environment.
Refined verbal and written communication skills.
Ability to stand for long periods of time and walk moderate distances.
The ideal candidate will be able to work overnight shifts from 11pm - 7:30am on weekdays, weekends, and holidays
Proficient in basic computer skills.

Nice To Haves

Previous security experience and customer service experience preferred.

Responsibilities

Supervising and dispatching the Bellstand function of the hotel
Dispatching calls and answering phones
Conduct foot patrols throughout the property
Reviewing camera footage
Monitoring the employee entrance, signing out guest passes to vendors, and conducting bag checks.
Responding to medical emergencies on the premises
Assist customers, guests, and colleagues with any security related issues or questions
Perform all duties as assigned by the Security Supervisor/Director