Hotel Lobby Host - Front Desk

Arlo Williamsburg•Brooklyn, NY

2d•$25•Onsite

About The Position

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Lobby Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. Responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs. RESONSIBILITIES AND AUTHORITIES : Always treat guests with courtesy and respect in a variety of situations Honesty & Integrity Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences Responds to guest complaints promptly and professionally. Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager Establishes and develops long term customer relationships providing value and profitability Enhances our guests’ stay by creating an inviting atmosphere Coordinates and multi-tasks job duties in an active environment Assists with summoning the third-party valet service to park guests’ vehicles. Assists with summoning cabs for guests and clients. Maintains eye contact with guests Usage of Guests name during conversation

Requirements

Minimum of Hospitality, Retail or Services related industries experience preferred
Must be able to stand for periods of time (Up to 6 hours)
Efficient in Computer and Typing Skills.
Ability to lift 50lbs

Responsibilities

Greeting and Welcoming Guests
Check In and Out Services
Luggage Assistance
Arrivals and Room Moves
Guest Interaction
General Store
General Store maintenance
Conduct sales within the General Store
Understand the product within the General Store and have the ability to speak to the product
Report inventory monthly on all stock/product
Guest Services Responsibilities
Reconciliation
Balance cash daily.
Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box.
Ensure all billing and paperwork is done in accordance with Accounting standards.
Proper handling of sensitive and confidential guest material and information understood and held in a professional manner.
Cash Handling
Accept advance deposits for guests and posts the advance to guests' accounts.
Makes change and balances the personal and/or individual floating bank.