Hotel Lobby Ambassador - Park MGM

MGM Resorts International

1d • $19

About The Position

As a Hotel Lobby Ambassador, you’re the welcoming face and first point of contact the moment guests arrive. You’ll greet every guest with genuine warmth, efficiently check them in and out, answer questions, and anticipate their needs to ensure a smooth, seamless stay. By learning guests’ unique stories and delivering personalized service, you’ll turn everyday interactions into memorable moments. With your confident personality and “let’s make this awesome” energy, you’ll create the WOW experiences guests rave about long after check-out—playing a vital role in owning the guest experience and sending everyone home with unforgettable memories.

Requirements

• Must be 18 years of age or older
• High School Diploma or GED
• One (1) year of prior Guest-Facing Customer Service preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Ability to work various shifts, including weekends and all holidays

Nice To Haves

• One (1) year of prior Guest-Facing Customer Service preferred

Responsibilities

• Welcome guests to the property and the MGM Resorts family, providing memorable service, anticipating needs, and responding to and resolving guest complaints in alignment with S.H.O.W. Service Basics
• Monitor and direct traffic flow while managing queuing system procedures in accordance with property policies
• Maintain comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information
• Enthusiastically promote features and benefits of MGM Resorts International venues and outlets
• Utilize tablet devices to perform key transactions as well as display products and services to guests

Benefits

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Park MGM employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees