Hotel Laundry

Red Roof Inn • Durham, NC

101d

About The Position

The Laundry Guest Service Representative (GSR) is responsible for properly cleaning all linen and terry products used at the hotel within a given timeframe while operating and maintaining all property laundry equipment. This position is critical to ensure quality service to our guests and upholding hotel standards while working with members of the hotel team, maintaining room quality as well as the safety and security of the hotel.

Requirements

• Some administrative duties required (timekeeping system, rooms' cleaned reports, etc.).
• Must maintain a professional appearance in provided uniform with a consistently friendly attitude toward guests and staff.
• Must be able to easily and frequently change from one task to another and work with minimal supervision.
• Frequent lifting and bending are required.
• Legally authorized to work in the United States.

Nice To Haves

• 17 years or older
• Able to comfortably lift 50 lbs

Responsibilities

• Using the hotel's set procedures and guidelines, follow directions thoroughly to maintain, operate, set, and clean all laundry items and equipment (i.e. correct usage of detergent and bleaches, emptying dryer lint traps, following proper load limits).
• Ability to maintain the hotel's laundry cleaning schedule to meet daily operational goals and needs.
• Maintain laundry and linen storage rooms to ensure the area has an adequate level of supplies, is organized, and is free of potential trip & fall hazards; inform management of any inventory shortages and ordering needs.
• Examine laundered items to ensure cleanliness and serviceability, separating out linens that need repair or additional cleaning.
• Maintain positive guest relations at all times and understand guests' service needs.
• Maintain confidentiality of guest information and pertinent hotel data.
• Ability to work in non-climate-controlled conditions.
• Ability to exert physical effort in operating laundry equipment and transporting linen between washers and dryers (up to 50lbs) as well as endure various physical movements throughout the work areas during shifts.
• Comply with all OSHA standards.
• Provide special services for guests upon request.
• Performing self-room inspections and accepting feedback from room quality inspections performed by hotel management and trained employees.
• Cross-train in housekeeping, maintenance, and/or front desk job functions, if possible.
• Performs other duties as assigned.

What This Job Offers

• Industry: Accommodation
• Number of Employees: 1,001-5,000 employees