Hotel Intern

Stonebridge Hospitality Management • Denver, CO

2d • $20 - $20 • Onsite

About The Position

The Hotel Intern will assist in various Hotel Operations functions, gaining exposure and training in front desk, reservations, housekeeping, food and beverage, and other departments. The intern will shadow hotel employees, participate in day-to-day duties, and support the execution of hotel operations programs, ensuring adherence to property policies and procedures. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Requirements

• Currently enrolled in or recently graduated from a Hospitality or related program.
• Strong communication skills, both written and verbal.
• Ability to learn quickly and apply knowledge to daily tasks.
• Excellent problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong customer service skills and a willingness to assist in various operational departments.
• Ability to work both independently and as part of a team.

Responsibilities

• Assist with various Hotel Operations tasks, including front desk, reservations, night audit, and guest services.
• Work alongside team members in housekeeping, laundry, and bell services to learn about daily rooms operations.
• Participate in restaurant, sales, and catering activities to gain a comprehensive understanding of hotel F&B services.
• Answer guest calls promptly and professionally, following the scripted response guidelines.
• Create incident reports for guest injuries or issues as required.
• Assist with resolving guest complaints, ensuring high levels of guest satisfaction.
• Maintain compliance with all hotel policies, procedures, and standards

Benefits

• Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees