Hotel Houseperson

McKibbon Hospitality•Wilmington, NC

About The Position

The Hotel Houseperson creates an exceptional guest experience by supporting the housekeeping team in delivering a welcoming, home-like stay. This role ensures that public spaces are clean and inviting while assisting with guestroom support tasks such as linen distribution, trash removal, and laundry delivery. Guided by the McKibbon Principles, the Houseperson provides helpful, dependable service that leaves a lasting impression. A Day in the Life: Clean hallways, bathroom, windows, and common areas of the hotel Stock linens and supplies for Room Attendants Assist with laundry and trash removal Identify cleaning and organization tasks necessary for effective and efficient cleaning Provide friendly, guest-focused service Embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Public Areas Vacuum, sweep, and mop floors Dust and wipe furniture, fixtures, and surfaces Clean windows, mirrors, and glass doors Disinfect high-touch areas (door handles, elevator buttons, railings) Spot-clean walls, carpets, and upholstery Empty trash bins and replace liners Restrooms & Guest Areas Sanitize toilets, sinks, and counters Refill soap, sanitizer, and paper products Mop floors and check for spills or hazards Back-of-House Areas Keep storage rooms, closets, and laundry areas tidy Ensure trash and recycling are removed regularly Organization Tasks Stock linen closets with fresh sheets, towels, and amenities Organize housekeeping carts for efficient guestroom service Rotate linens and supplies to ensure older stock is used first Track and report low inventory levels Collect and transport soiled linens from hallways to laundry Keep hallways clear of trash, linens, and obstacles Deliver requested items (extra towels, pillows, etc.) promptly Maintain orderly storage areas to prevent clutter Follow cleaning checklists to ensure consistency

Requirements

Previous housekeeping/cleaning experience a plus
Great customer service and communication skills
Embrace the McKibbon Guiding Principles
Courteous friendly demeanor to guests, clients and fellow associates
Ability to work weekends and holidays
Must be 18+ and able to lift at least 20 lbs.

Nice To Haves

Previous housekeeping/cleaning experience a plus

Responsibilities

Clean hallways, bathroom, windows, and common areas of the hotel
Stock linens and supplies for Room Attendants
Assist with laundry and trash removal
Identify cleaning and organization tasks necessary for effective and efficient cleaning
Provide friendly, guest-focused service
Vacuum, sweep, and mop floors
Dust and wipe furniture, fixtures, and surfaces
Clean windows, mirrors, and glass doors
Disinfect high-touch areas (door handles, elevator buttons, railings)
Spot-clean walls, carpets, and upholstery
Empty trash bins and replace liners
Sanitize toilets, sinks, and counters
Refill soap, sanitizer, and paper products
Mop floors and check for spills or hazards
Keep storage rooms, closets, and laundry areas tidy
Ensure trash and recycling are removed regularly
Stock linen closets with fresh sheets, towels, and amenities
Organize housekeeping carts for efficient guestroom service
Rotate linens and supplies to ensure older stock is used first
Track and report low inventory levels
Collect and transport soiled linens from hallways to laundry
Keep hallways clear of trash, linens, and obstacles
Deliver requested items (extra towels, pillows, etc.) promptly
Maintain orderly storage areas to prevent clutter
Follow cleaning checklists to ensure consistency

Benefits

Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan with 50% matching funds
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts