Hotel Houseperson (Day Shift)

Belterra Casino Resort•Florence, IN

About The Position

The Housperson is responsible for providing superior service to both the internal and external customer. They are also responsible for housekeeping functions on assigned shift to ensure the cleaning and upkeep of hotel rooms according to established standards. The Houseperson: Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Performs cleaning in all rooms hallways, vending areas, guest landings, stairwells, service landings, maid closets and upkeep according to established standards. Removes used laundry and trash from room. Assists guests with questions or problems, ensuring guest satisfaction. Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and customer services standards. Reports hotel room facility problems related to structure, equipment, and plumbing to dispatcher. Ensures that rooms are supplied with all hard and soft goods in compliance with company policy, as well as ensuring 3-month soft good rotation is completed. Ensures the 3-month rotation of the mattresses, drapes and furniture is completed. Assists in department projects, as needed. Ensures the maid closets are maintained cleaned and organized. Assists in cleaning rooms as needed. Has the ability to verify orders arriving to ensure the full order was delivered. Ensures a detailed log of items being delivered or removed for the hotel rooms are tracked for accurate record keeping. Please note that a Houseperson is not the same as a Housekeeper. A Houseperson is more-so a helper to the Housekeepers.

Requirements

This position operates in a working environment that is subject to varying noise levels, crowds, smoke and ozone machines the severity of which depends upon business volume.
Ability to communicate effectively with guests as well as all levels of employees.
Ability to clean rooms and replenish soft and hard supplies.
Ability to effectively and efficiently move from floor to floor as needed.
Ability to communicate via a radio or phone.
This position requires physical mobility and the ability to lift and move up to 75 pounds so as to be able to perform room cleaning duties as needed.
Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
Must have flexible availability, especially on weekends .
Must be at least 18 years of age.
These skills and abilities are typically acquired through one year’ progressive experience in hotel housekeeping, as well as stock and inventory experience.
Please note that a Houseperson is not the same as a Housekeeper. A Houseperson is more-so a helper to the Housekeepers.

Responsibilities

Provides superior customer service, positively effects interactions with customers and employees
Performs cleaning in all rooms hallways, vending areas, guest landings, stairwells, service landings, maid closets and upkeep according to established standards
Removes used laundry and trash from room
Assists guests with questions or problems, ensuring guest satisfaction
Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and customer services standards
Reports hotel room facility problems related to structure, equipment, and plumbing to dispatcher
Ensures that rooms are supplied with all hard and soft goods in compliance with company policy, as well as ensuring 3-month soft good rotation is completed
Ensures the 3-month rotation of the mattresses, drapes and furniture is completed
Assists in department projects, as needed
Ensures the maid closets are maintained cleaned and organized
Assists in cleaning rooms as needed
Has the ability to verify orders arriving to ensure the full order was delivered
Ensures a detailed log of items being delivered or removed for the hotel rooms are tracked for accurate record keeping