Hotel Houseman

Six Flags Entertainment Corporation•Charlotte, NC

1d•$18

About The Position

The Houseman requires an approachable, friendly and polished demeanor with a guest focus mindset. As Houseman you will create a warm & welcome atmosphere throughout the hotel by maintaining clean and safe public spaces and delivering guest request. You will support the Housekeeping and Laundry Team and stay in good with all other departments to ensure the guest are well cared for and have a memorable stay experience while visiting the Carolinas!

Requirements

Previous hotel experience preferred, housekeeping or janitorial experience a plus
Previous Marriott experience a plus
Must have great people skills and spirit to serve
Able to be on your feet for an 8 hour shift
Ability to perform physical and repetitious tasks including pushing, pulling, lifting and gripping.
Able to work morning and evening shift, weekends and holidays, indoors and outdoors
Have good verbal communication skills
Ability to multitask in fast paced environment
Have independent problem solving skills and sense of urgency
Ability to handle guest request and complaints
Ability to remain calm during emotionally charged situations
Ability to pass a mandatory (or random) drug test per company policy unless prohibited by state or provincial law
Ability to pass a background check if 18 years of age or older, which may include but is not limited to credit, criminal, DMV, previous employment, education and personal references per company policy unless prohibited by federal, state or provincial law.

Responsibilities

Have a warm and welcoming personality that can engage with guest and genuinely provide exceptional guest service and perform service recovery when needed.
Perform routine troubleshooting for in-room issues and accommodate guest request
Take immediate and necessary steps to correct any safety hazards and cleanliness issues according to brand standard and hotel policy
maintain cleanliness of lobby, meeting room, restrooms, fitness center and all public spaces throughout shift (Sweep, mop, vacuum lobby, empty all trash cans)
Clean windows/doors as needed
Organize patio/pool deck furniture, set or remove cushions based on weather, empty trash
Walk the parking lot and maintain clean and safe grounds
Carpet cleaning
Assist in guest room preventative maintenance program
Complete trash and linen runs for the Room Attendants
Stock and organize supplies
Assist with inventory control
Adhere to Company uniform and attendance policies
Adhere to Company code of conduct
Proudly represent the brand and company
Other duties may be assigned