Cherokee_Hotel Houseman_House Person

The Burks Companies•Painttown Community, NC

6d•$16

About The Position

The Burks Companies (TBC) is a leader in providing a wide range of facilities and operations support services to 4-5 Star Hotels and Resorts we manage the cleaning of Casinos and Resort, provide staffing, housekeeping, stewarding, banquets laundry and facility support services to the absolute best clients in the Hospitality and Gaming Industries. TBC offers each employee a comprehensive benefits program, opportunities for growth and more. Learn more at www.theburkscompanies.com. Hotel Houseman (Hotel Room Cleaning/Support and Laundry) A Hotel Houseman is responsible for cleaning guest rooms, picking up and delivering linens/laundry and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service. Must be at least 21 years old.

Requirements

High School diploma or equivalent is preferred.
Six months previous housekeeping/houseman experience is a plus
Working knowledge of various cleaning equipment, vacuum cleaners, tools and fixtures
Ability to work quickly under pressure
Ability to follow direction and instructions
Guest service oriented; ability to adhere to TBC's Quality and Operations Standards
Frequent walking and standing for entire length of shift
Frequent bending, stooping, reaching, kneeling, and carrying
Use of hands to operate cleaning equipment and complete a variety of cleaning duties
Occasionally required to lift and/or move up to 50 pounds
Visual acuity sufficient to inspect cleanliness of surfaces
Must be at least 21 years old.

Responsibilities

Provides professional and courteous service at all times
Run supplies and service items to guest-rooms as requested.
Dusts, vacuums and overall maintains all public areas, hallways, elevator landings, stairwell areas and other spaces assigned
Polishes metalwork and furniture
Collects soiled linens for laundering and received and stores linen supplies in appropriate locations. Assists with laundry department needs upon request
Vacuums floors
Removes and disposes of trash
Responds promptly to customer needs, requests for service and assistance. Respond to special requests from guests.
Treats people with respect. Keeps commitments. Upholds organizational values. Assists with preventative cleaning programs as assigned.
Demonstrates accuracy and thoroughness; monitors own work to ensure quality. Maintains cleanliness of storage room and stock carts.
Observes safety and security procedures; reports potentially unsafe conditions; uses chemicals and equipment properly. Wears gloves while cleaning guest rooms. Responsible for any assigned keys and for following key control policies.
Report all lost and found articles and maintenance issues to supervisor. Reports all "Do not Disturbs" and "Refuse Services" to supervisor.