Hotel Housekeeping Supervisor

About the position

The position involves relieving in the absence of either Executive Housekeeper and assisting in duties listed when the Executive Housekeeper is present. The role encompasses guest services, operational management, safety, security, compliance, and human resources responsibilities.

Responsibilities

• Monitors and maintains level of cleanliness in guest rooms, storage areas, laundry, restrooms, and public areas.
• Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
• Provides courteous guest service and responds promptly to guest questions, complaints or requests.
• Ensures quality services are rendered in meeting guests' needs and that good guest relations are enhanced.
• Works with other department heads to resolve guest complaints.
• Maintains the property within the standards of the applicable franchise inspection system.
• Communicates with other department heads to resolve deficiencies and repair items.
• Cross trained in all back of house positions.
• Inspects 2 days a week when Executive Housekeeper is off and deep cleans or trains new back of house hires on the other 3 days a week.
• Manages back of house according to established company procedures.
• Compiles and reports accurate guest-room status to Front Office throughout the day and at the end of the day.
• Communicates any discrepancies in room status and ensures that corrective action is taken.
• Performs special assignments and projects as requested.
• Participates in the MOD Program including covering back of house shifts during call offs as needed.
• Maintains room quality and amenities based on hotel objectives and policy and procedures.
• Inspects all guestrooms each day to ensure the quality and integrity of the room when Executive Housekeeper is off.
• Completes inspection and close out of each back of house employee’s work area to ensure all tasks were completed on said employee’s checklist before employee clocks out.
• Completes assigned tasks as well as deep cleans, cleans guestrooms or other tasks to offset any potential downtime if occupancy is under 50 rooms.
• Manages in compliance with established company policies and procedures as well as Local, State, and Federal laws and regulations.
• Recognizes and corrects potential safety hazards such as broken doors or railings, fire hazards, wet floors, etc.
• Understands and follows policies and procedures for the hotel’s key control system and ensures others are trained in the same.
• Assists with scheduling back of house staff according to forecasted occupancy and makes adjustments daily as occupancy changes as needed.
• Assists in training and development of all housekeeping and laundry staff.
• Performs other related and unrelated tasks as assigned by management.

Requirements

• High school graduate or equivalent required.
• Three years’ experience as Housekeeping Supervisor or Inspector is required.
• Knowledge of budgeting, forecasting, staffing, scheduling.
• Ability to supervise/manage and knowledge of management responsibilities to hotel and to employees.
• Ability to order and receive supplies and maintain adequate inventory levels.
• Ability to communicate effectively with members of other hotel departments.
• Familiarity with applicable franchise standards and procedures.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(K) Match
• Paid Time Off