Hotel Housekeeping Manager

Sree Hotels•Charlotte, NC

1d•Onsite

About The Position

The SpringHill Suites by Marriott, located in Uptown Charlotte, is currently hiring for an experienced Housekeeping Manager. This is a full-time position and the hours are generally 8am-5pm, depending on occupancy. Weekday and weekend availability is required. PRIMARY PURPOSE: To achieve the highest quality of cleanliness for the hotel by directing and coordinating the housekeeping operations and staff while meeting and exceeding customer and team member expectations.

Requirements

A minimum of three years of hotel housekeeping experience is required.
A minimum of 1 year of housekeeping inspector/supervisor/manager experience is required.
Must be able to direct and motivate your staff to clean rooms with prospective check-outs or discharges in the most efficient manner and cost-effective way possible
A high school diploma or equivalent is preferred.
Must be able to prepare work assignments; make recommendations to improve service, and ensure more efficient operations
Monitor the appropriate use of equipment, facilities, and materials needed to do housekeeping work.
Must be flexible in work hours to accommodate last minute changes in scheduling
Must be able to change tasks and adjust energy level needed to accommodate a fast paced environment.
Must have strong interpersonal skills to engage and interact with associates and guests
Must be detail oriented in supervising staff, inspection of facilities and completing assignments.

Nice To Haves

Bilingual English/ Spanish a plus.

Responsibilities

Provides a clean, well maintained hotel by supervising the Laundry and Housekeeping operations
Utilizes leadership skills, effective communication, and motivation techniques in order to maximize employee productivity and satisfaction
Employs respectful discipline as required under supervision of the General Manager
Schedules employees in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy
Coordinates availability of rooms with Guest Care Manager/General Manager
Supervises the daily activities of the housekeeping staff
Monitors the responses on customer comment cards; identifies problem areas and formulates solutions
Conducts continual inspections to determine hotel’s overall level of cleanliness; performs follow up
Strives to reduce accidents and maintain safe working conditions within the hotel and department by ensuring that all employees follow safety rules and procedures. Takes corrective action when needed.
Monitors performance of the department against approved budget; makes appropriate recommendations as necessary
Oversees inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, customer rooms, rest room supplies, laundry supplies, machines, and equipment
Schedules and supervises all rotational and special cleaning programs as required
Secures keys in accordance with hotel’s key management policy
Must achieve required threshold scores according to brand and Company inspections.
Monitors performance of the department against approved budget; makes appropriate recommendations as necessary
Prepares reports as requested to develop a more informative data base for improved management decision making and critical evaluation of work activities