Hotel Housekeeping Manager

The Cliffs Hotel and Spa•Pismo Beach, CA

About The Position

Hotel Housekeeping Manager - The Cliffs Hotel & Spa The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests. The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees – we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits. The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a skilled, efficient, and motivated full-time Hotel Housekeeping Manager who can motivate and inspire their team as well as maintain a sense of luxury throughout the hotel property. We look forward to connecting with you! Position Summary: The Housekeeping Manager is responsible for overseeing the daily operations in all Housekeeping functions (rooms, public spaces, and laundry) and maintaining the overall cleanliness and appearance of the hotel. This position leads by example and contributes to a positive work environment where teamwork and elevated cleanliness standards are top priorities. The Housekeeping Manager will also manage inventory levels for the linen and goods used for guest rooms and ensure safe practices are demonstrated across the Housekeeping department, while adhering to The Cliffs' Mission, Values, and Forbes Standards.

Requirements

Working knowledge of guest services in a luxury hotel setting.
Excellent command of English language
Ability to work with people effectively
Ability to multitask and work in mentally demanding situations.
Requires grasping, twisting, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, visual acuity
Ability to lift up to 40 pounds
Ability to stand continuously during shift (8 hours)
Ability to work in stressful situations

Nice To Haves

Previous Housekeeping Management experience, 5+ years, preferred
Ability to speak Spanish is preferred

Responsibilities

Oversees daily operations in all Housekeeping functions, including Rooms, Public Spaces, and Laundry
Represents the hotel management to employees, guests, visitors, and vendors in a professional and gracious manner
Manages and gives direction to all housekeeping employees to ensure standards are met by inspecting rooms, public spaces, and laundry activity, observing and correcting staff as needed
Inspects the Assistant Housekeeping Manager and Room Inspectors periodically to determine if they are meeting standards of quantity and quality of work.
Is available to work varied shifts, including weekends, nights, and holidays, based on business needs or the request of Assistant General Manager
Ensures proper staffing levels and scheduling of the Housekeeping team, checking occupancy and flexing schedules as needed to met labor expectations. Covers shifts as necessary
Leads staff and daily pre-shift/line-up meetings for staff daily assignments, education and communication of hotel policies and procedures.
Interviews, hires and onboards new employees, following company procedures and in partnership with Human Resources
Schedules and coordinates training of new hires. Ensures training of newly implemented procedures to all employees, re-training employees as needed
Trains all housekeeping associates on safe work practices, OSHA standards, and standard operating procedures including instructing each associate on proper key control.
Ensures all staff engage with guests appropriately using guest names and proper verbiage, avoiding slang
Provides timely and relevant coaching and feedback to managers and staff; assesses performance on an ongoing basis
Counsels and disciplines employees when appropriate, documenting employee issues regarding performance per company guidelines
Conducts employee evaluations as per our Company's policies
Maintains open working lines of communication with Front Desk staff and management for all guests' special needs and requests using anticipatory service when appropriate
Reacts to any and all guest complaints in a timely, discreet and professional manner; offering appropriate alternatives to difficult requests
Partners with the Engineering department to request and record repairs in a timely manner
Maintains a lost-and-found department, ensuring staff investigates and locates guests' reported lost items in a timely manner
Assists in emergency and security procedures as directed by the employee manual and the established emergency plan
Follows all policies and procedures, including those for guest privacy and overall safety/security.
Complies fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, personal hygiene, and safety
Attends meetings and trainings to learn current hotel information
Assists the Assistant General Manager as needed on special departmental projects
Completes all other tasks as assigned by manager
Maintains positive working relationships with all vendors
Consistently monitors product and labor costs to remain within goals and budgetary guidelines
Creates a system using par levels to track the receiving and distribution of linens and goods for the rooms
Ensures product par levels are maintained, investigating when there are discrepancies and taking immediate action
Accurately tracks and logs any loss or damaged inventory items and submits log to Hotel Controller monthly
Plans and executes monthly inventory counts for all linen and guest supplies by the first of each month
Follows monthly budgetary guidelines for ordering linens and guest room supplies
Receives and ensures correct deliveries, providing Accounting Dept. with complete documentation of approved vendor invoices